Instructional Designer

• Produce instructor guides and participant materials for new courses (participants include agents and team leads)
• Write easy-to-understand user documentation for the knowledge base
• Through interviews and observations, determine the most efficient process/method for performing tasks and functions associated with work duties
• Document use of systems and other resources necessary for performing job tasks
• Improve individual and group performance of agents by analyzing and developing instructional solutions including process documentation, work instructions, classroom training, eLearning, job aids and knowledge articles.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Produce instructor guides and participant materials to support instruction. Use instructor guide standards that facilitate solid delivery of instruction. Instructor evaluation and sample instructor guide attached for reference.
• Analyze, design and produce solutions that help our agents meet and exceed performance requirements and business goals using instructional design methodology such as ADDIE/SAM/Other.
• Identify opportunities to improve agent performance through training and knowledge; make recommendations based on findings. This will involve participating in calibrations and listening to live calls, shadowing agents, reviewing metrics and trends.
• Lead training efforts and produce strategies to impact behavioral change, based on documented performance requirements or other metrics.
• Build documentation for knowledge management system
• Create evaluation strategies (3 levels) for all learning solutions
• Develop project plans that include review checkpoints for content approval. Solicit feedback from internal team relative to instructional standards and process documentation. Facilitate review meetings following pilots to determine needed changes to content.

• Bachelor's Degree in Instructional Design, Learning & Development or related field
• Proficient in curriculum design and training delivery with a focus on Adult Learning Theory
• Proven technical writing and English language skills
• Strong working knowledge of Microsoft Office and Google Suite

• 2 years of instructional design experience
• Experience Call Center, Hospitality, Premium Customer handling experience
• Application and adherence of instructional design methodology such as ADDIE/SAM/Other
• Experience working on a connected car program at a major automotive OEM
• Experience with Learning Management Systems
• Use of authoring/media tools to implement web based, digital, and/or multi-media learning methodologies (Camtasia, Articulate, Captivate, GoAnimate, Adobe Creative Suite)

• Materials for classroom and virtual delivery
• Participant materials
• Game strategies/design
• Courses for team leads and agents
• Customer-facing knowledge strategies/templates/assets

• Background in Instructional Design Solid understand of Adult Learning Approaches Clear, concise communicator.
• Ability to communicate to large groups of diverse people
• Nice to have: Experience with Automotive Technology
• Any exposure to Salesforce

• Bachelor's Degree

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With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.