MANAGER OF HOUSING STABILITY COUNSELING

JOB POSITION DESCRIPTION

JOB TITLE:   MANAGER OF HOUSING STABILITY COUNSELING 

RESPONSIBLE TO:  Chief Program Officer 

FLSA STATUS:       Exempt 

ABOUT THE ROLE

As the Manager of Housing Stability Counseling you'll lead our team in providing life-changing support to clients navigating complex housing challenges. You'll leverage your expertise in mortgage lending, foreclosure prevention, and homebuyer counseling to help clients achieve stable, sustainable housing solutions while mentoring staff and driving program excellence.

KEY RESPONSIBILITIES

Client Support & HUD Certified Housing Counseling

• Develop customized housing stability plans focusing on  rebuild-relocate-rehabilitate options

• Provide one-on-one counseling for foreclosure prevention, home purchases, rental assistance, reverse mortgages (HECM), and mortgage modifications

• Serve as a liaison between clients and lenders, advocating for optimal outcomes

• Deliver financial capability counseling and rental sustainability guidance

• Demonstrate flexibility by undertaking varied assignments based on organizational needs and the Executive team direction.

Program Management

• Mentor and coach HUD Certified Housing Counseling staff, conducting regular file audits and session observations

• Assist the Chief Program Officer with staff management, workflow development, and grant applications

• Coordinate staff training and lead departmental meetings

• Ensure accurate data entry across all client management systems (EmpowOR, CounselorMax, HCS)

• Generate client pipeline reports and maintain compliance with all funding requirements

Community Engagement

• Represent the agency at outreach events to increase community awareness

• Present at workshops and training sessions

• Build relationships with lenders, servicers, and community resources

QUALIFICATIONS

• Bachelor's degree in finance, human services, social work, or related field

• Minimum 2 years' experience in mortgage lending/processing, real estate, or housing counseling

• NeighborWorks (NWA) certification in Home Buyer, HECM, and Foreclosure Intervention counseling (or ability to obtain within 6 months)

• HUD certification (required or to be obtained within 3-6 months)

• Strong knowledge of NJ foreclosure processes and mortgage loan programs

• Excellent case management, communication, and problem-solving skills

• Proficiency with CounselorMax, EmpowOR, HCS, Siroms, and Microsoft Office suite

WORK SCHEDULE & REQUIREMENTS

• Full-time position (40 hours weekly)

• Occasional evening and weekend availability for community outreach (2-4 evenings monthly)

• Physical requirements include computer work, sitting for extended periods, and occasional lifting (up to 15 pounds)

WHY JOIN US?

Join our team and make a meaningful impact in people's lives by helping them achieve housing stability and financial well-being. Your expertise will directly contribute to strengthening our communities and supporting individuals and families during critical housing transitions.

We Encourage Applicants Who:

●  Have experienced homelessness or housing insecurity and understand the barriers and opportunities within these experiences

●   Are passionate about using their experiences to support others and advocate for change

●   Bring a personal understanding of systemic challenges related to economic insecurity

UPON EMPLOYMENT:

●   Ability to pass a drug test. Drug screen does not include THC.

●   Ability to pass a criminal background check.

●   If required to drive an agency vehicle, NJ driver’s license is in good standing with no more than six (6) points. 

Expected annual base salary/hourly range:$60,000 - $65,000

Employees are eligible for:

• Medical, dental, & vision insurance
• Participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Employee Assistance Program
• Paid Holidays 
• Paid Time Off

Additional compensation: Base salary does not include other forms of compensation or benefits offered in connection with the advertised role.