What are the responsibilities and job description for the Application Support Specialist position at AFR Furniture Rental?
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About AFR Furniture Rental: AFR Furniture Rental is a premier provider of furniture rentals for homes, offices, and events. With a national footprint and a commitment to excellence, we offer bespoke solutions that cater to our clients' varied needs. We're dedicated to innovation, quality, and superior service, ensuring an unparalleled experience for our clients.
Job Overview:
We are looking for an experienced Application Support Specialist with expertise in Microsoft Dynamics NAV 2016 to join our IT team. The ideal candidate will be responsible for providing daily support, troubleshooting, and maintenance for our NAV 2016 ERP system, Salesforce CRM, and Boomi Integration platform, ensuring seamless operations across all business functions.
Key Responsibilities:
System Support & Troubleshooting: Provide application support for Microsoft Dynamics NAV 2016, Salesforce & Boomi. Including resolving technical issues, diagnosing software errors, and offering guidance on system functionality.
- User Support: Assist end-users in navigating the system, offering training and documentation as necessary to ensure effective use of systems
- Issue Management: Monitor and respond to application issues raised through the helpdesk system, ensuring timely resolution and minimizing business disruption.
- Collaboration with Developers: Work closely with the NAV development team to communicate and troubleshoot bugs, customizations, and system enhancements.
- Reporting & Data Management: Assist with NAV-related reporting tasks, data integrity checks, and creating customized reports using built-in tools or other integrated software (e.g., Jet Reports, Power BI).
- Integration Support: Provide support for integration with other systems, such as third-party applications, APIs, and custom solutions.
- Documentation: Maintain documentation of processes, configurations, and user manuals related to NAV 2016 system functionality and troubleshooting guides.
- User Access & Security: Manage user roles and permissions within all business applications and directory services (Active Director and Entra) , ensuring adherence to company security policies.
- Change Management: Coordinate and test system changes or new features before deployment to ensure user acceptance.
Qualifications:
- Experience: Minimum of 2-4 years of experience in supporting Microsoft Dynamics NAV 2016 or similar ERP systems.
- Technical Skills:
- In-depth knowledge of Dynamics NAV 2016 modules, including financials, inventory, sales, and purchasing.
- Proficiency with NAV reporting tools such as Jet Reports or Power BI.
- Understanding of NAV integration with third-party applications.
- Problem-Solving: Strong troubleshooting skills with the ability to diagnose and resolve system-related issues quickly.
- Communication: Excellent verbal and written communication skills to interact with both technical and non-technical users.
- Organizational Skills: Ability to manage multiple support requests simultaneously, prioritize tasks, and meet deadlines.
- Collaboration: Team player with the ability to collaborate effectively with IT, development teams, and other departments.
- Ability to be on call after-hours and weekends for support for system maintenance and issue resolution.
- Available for on-call support during afterhours and weekends to assist with system maintenance and issue resolution.
Preferred Qualifications:
- Experience in the rental or furniture industry (or a similar field).
- Experience with NAV system upgrades or transitioning to newer ERP systems.
- Experience in providing training to end-users and creating user manuals or help guides.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a dedicated IT team and support critical business operations.
- Continuous learning and professional development opportunities.
Diversity ensures the success of our careers, and our lives. AMERICAN FURNITURE RENTAL, INC. is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
AFR Furniture Rentals provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. AFR Furniture Rentals complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
AFR Furniture Rentals expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their expected job duties is absolutely not tolerated.
AFR Furniture Rentals will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.
