Customer Service

Agilix Solutions is looking for a talented, customer service-oriented person to help us maintain the highest levels of customer satisfaction in every area of our business. We are a company that recognizes talent and provides the opportunity for development and career growth. This person will handle customer’s backorders, customer returns and troubleshooting. Serve as a key contact and liaison to our inside and outside salespeople while working with accounting, and our purchasing departments and our warehouse people. The ideal candidate will be able to learn multiple business systems and become the point of contact for all branches on business system changes.  

This role will report to the Director of Order Operations.

Responsibilities

• Handle customer returns and problem solving on accounts. 
• Process billing and credit invoices to represent the customer in the resolution of all disputes and claims in dealing with Agilix’s suppliers.   
• Working with accounting, purchasing and our inside and outside salespeople reconciling payments.
• Reviews and verifies invoices and commissions of adjusted orders. 
• Understand the workflow from inventory, sales, accounting, and purchasing.
• Working within excel, updating price sheets, & customer billing.   

Qualifications

• High degree of customer service abilities
• Detail Oriented
• Strong organizational abilities
• Strong abstract reasoning abilities
• Knowledge of Accounts Receivable and Accounts payable, purchasing, inventory control.

Company-Provided Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• 401(k) (Company match contributions and discretionary annual profit-sharing plan)
• Company Sponsored Life Insurance
• Company Sponsored Short-Term Disability
• Company Sponsored Long-Term Disability
• Employee Assistance Program

Voluntary Benefits

• Legal Services
• Critical Illness
• Life Insurance
• Dependent Care/FSA

About Agilix Solutions

With a robust history dating back nearly 130 years, Agilix Solutions delivers meaningful solutions to our customers in the industrial, commercial, and construction markets. We have longstanding partnerships with top manufacturers of automation, electrical, datacom, power transmission, safety, industrial supply, lighting, and solar solutions.

Agilix Solutions Equal Opportunity / Diversity & Inclusion Statement

Agilix Solutions values the unique contributions and perspectives of our team members. We are committed to a policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status.

 Every effort is made to ensure that our hiring, salary administration, promotion and transfer are based solely on job requirements, job performance and job-related criteria.
 
 Our policies and practices relating to compensation, benefits, transfer, retention, termination, training, self-development opportunities, as well as social and recreational programs - are administered without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, veteran status or other basis prohibited by law.

Agilix Solutions is an Equal Opportunity Employer.