Telesales Agent (Remote) - Aspire Health Plan

Welcome to Montage Health’s application process! Job Description: Position Summary Engage potential customers on the phone, educate on Medicare basics, review Aspire benefit offerings, answer questions and provide options while serving as a consultant to assist callers in making the appropriate healthcare coverage decision for their situation and budget. Responsibilities Work efficiently in a high-volume call center while maintaining a professional and polite manner Help prospects navigate Medicare rules and enrollment questions Conduct thorough needs analysis to assist prospects in making the appropriate healthcare decision Document lead notes in a clear and consistent manner Maintain records of potential clients within the Customer Relationship Management (CRM) tool Adhere to telephonic enrollment scripts and other scripts as needed Meet goals established for the position in the areas of performance criteria, quality assurance and attendance Make outbound calls to potential and new members Assist in outbound call campaigns to support internal departments Maintain a comprehensive level of industry knowledge regarding Medicare Advantage insurance benefits and CMS regulations Maintain personal licensing, registration and continuing education requirements with the State Department of Insurance Follow the Aspire Health privacy policy, HIPAA laws, and regulations concerning confidentiality and security of protected health information Other duties as assigned Competencies Ability to work independently and accomplish duties in an effective and timely manner Ability to listen skillfully, collect relevant information, build rapport, and respond to prospects in a compassionate manner Exceptional customer service skills, with the ability to educate a variety of prospects, ranging from the highly educated to beneficiaries new to Medicare Ability to analyze and successfully solve complex problems, exercising sound judgement at point of service Ability to handle stressful situations in a professional manner, demonstrating excellent customer service at all times and ability to adapt to change Exceptional communication and telephone skills Exceptional organization skills Acts with integrity, consistently honors commitments, and takes responsibility for actions and words Proficient data tracking skills and PC processing skills in a Windows based environment Maintain knowledge of regulatory compliance and government programs, policies and procedures related to Medicare sales and marketing Knowledge of web-based applications, with the ability to educate and support prospects using online tools Maintain knowledge of various community resources as well as State and Federal assistance programs Position Requirements Active California health insurance agent license Bilingual in English and Spanish mandatory; with ability to demonstrate proficiency in both languages. 1 year Medicare sales experience 1 year inbound call center sales experience Self-starter able to work within a team environment Experience working in a high volume, high energy, fast-paced sales environment. Experience in prospecting, cultivating, and maintaining new and existing relationships Knowledge of and adherence to CMS guidelines and agency/regulatory requirements Education High school diploma or equivalent Pay Rate $22-25 per hour plus commission Equal Opportunity Employer Assigned Work Hours: M-F, 8am-5pm, weekends and evenings as needed - remote Position Type: Regular Montage Health, a nonprofit company, is a collection — a montage — of entities designed to keep people healthy and connected. Preventive, restorative, palliative, and coordinated care. Many parts operating with a single, shared vision.

Salary : $22 - $25