Telesales Agent (Remote) - Aspire Health Plan

Welcome to Montage Health’s application process!

Job Description:

Position Summary

Engage potential customers on the phone, educate on Medicare basics, review Aspire benefit offerings, answer questions and provide options while serving as a consultant to assist callers in making the appropriate healthcare coverage decision for their situation and budget.

Responsibilities

• Work efficiently in a high-volume call center while maintaining a professional and polite manner
• Help prospects navigate Medicare rules and enrollment questions
• Conduct thorough needs analysis to assist prospects in making the appropriate healthcare decision
• Document lead notes in a clear and consistent manner
• Maintain records of potential clients within the Customer Relationship Management (CRM) tool
• Adhere to telephonic enrollment scripts and other scripts as needed
• Meet goals established for the position in the areas of performance criteria, quality assurance and attendance
• Make outbound calls to potential and new members
• Assist in outbound call campaigns to support internal departments
• Maintain a comprehensive level of industry knowledge regarding Medicare Advantage insurance benefits and CMS regulations
• Maintain personal licensing, registration and continuing education requirements with the State Department of Insurance
• Follow the Aspire Health privacy policy, HIPAA laws, and regulations concerning confidentiality and security of protected health information
• Other duties as assigned
  
  
  

Competencies

• Ability to work independently and accomplish duties in an effective and timely manner
• Ability to listen skillfully, collect relevant information, build rapport, and respond to prospects in a compassionate manner
• Exceptional customer service skills, with the ability to educate a variety of prospects, ranging from the highly educated to beneficiaries new to Medicare
• Ability to analyze and successfully solve complex problems, exercising sound judgement at point of service
• Ability to handle stressful situations in a professional manner, demonstrating excellent customer service at all times and ability to adapt to change
• Exceptional communication and telephone skills
• Exceptional organization skills
• Acts with integrity, consistently honors commitments, and takes responsibility for actions and words
• Proficient data tracking skills and PC processing skills in a Windows based environment
• Maintain knowledge of regulatory compliance and government programs, policies and procedures related to Medicare sales and marketing
• Knowledge of web-based applications, with the ability to educate and support prospects using online tools
• Maintain knowledge of various community resources as well as State and Federal assistance programs
  
  
  

Position Requirements

• Active California health insurance agent license
• Bilingual in English and Spanish mandatory; with ability to demonstrate proficiency in both languages.
• 1 year Medicare sales experience
• 1 year inbound call center sales experience
• Self-starter able to work within a team environment
• Experience working in a high volume, high energy, fast-paced sales environment.
• Experience in prospecting, cultivating, and maintaining new and existing relationships
• Knowledge of and adherence to CMS guidelines and agency/regulatory requirements
  
  
  

Education High school diploma or equivalent

Pay Rate

$22-25 per hour plus commission

Equal Opportunity Employer

Assigned Work Hours:

M-F, 8am-5pm, weekends and evenings as needed - remote

Position Type:

Regular