What are the responsibilities and job description for the Station Manager (DEN) position at Air General Inc.?
Air General, a national cargo handling company, is seeking a Station Manager to lead our Denver Airport (DEN) operation. Requirements include domestic and international air cargo knowledge and experience, with a focus on customer service. Customer service and warehouse duties include documentation, data entry, warehouse cargo/mail handling, loading and unloading and above all, great customer service. Must be able to work independently and as part of a team. Competitive starting pay and benefits, including medical, dental, vision, 401(k), vacation, sick leave, training, etc. If you are interested in a career with an aggressive industry leader, rather than just a job, please consider joining us!
Job responsibilities:
- Organize, coordinate, and control all contract handling services on behalf of the customer, in a safe and efficient manner.
- Implement procedures designed to meet all customer targets and service requirements.
- Ensure that handling services do not adversely affect the safe and punctual operation of the customer’s flight services.
- Hire and develop a highly motivated work force.
- Ensure all necessary training standards are achieved or exceeded.
- Ensure all customer targets are achieved or exceeded.
- Ensure all safety standards are adhered to.
- Ensure all TSA Directives and any other security procedures are complied with in accordance with their programs and mandates.
- Initiate directives and procedures, which will enhance service levels to the customer.
- Meet regularly with other managers and supervisors to establish constant feedback and action plan for any improvements in service handling.
- Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters.
- Ensure all incidents or service complaints are fully investigated. Provide full and concise written reports.
- Evaluate all recommendations for service improvements and ensure they are implemented.
- Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum productivity and performance.
- Develop responsible routines with customers and subordinates for handling services planning, control and feedback with particular emphasis on good communications.
- Liaise with customer on a formal and routine basis for feedback on performance. Ensure all reasonable customer requests are carried out.
- Maintain adequate system of performance measurements as required.
- Ensure quality standards are met at all times.
- Oversee all fiscal transactions and ensure integrity of cash receipts systems and banking procedures for AGI and our clients. Provide proper physical security of cash and revenues received from customers.
- Ensure financial audits and service audits are properly administered.
- Spot check the cash receipts records and ensure station audits and customer audit follow ups are actioned promptly.
- Ensure safety, security, and serviceability of premises, equipment, and all fixtures and assets.
- Ensure that bonded cargo is stored in assigned location and that procedures for special cargo, valuable cargo, etc. are in place and adhered to.
- Meet with customer’s clients, as requested, to enhance customer confidence, client rapport, and business integrity.
- Attend industry meetings and interface with airport officials and local and federal agencies.
- Ensure customer’s VIP accounts are serviced with extra care and without problems.
- Ensure sensitive commodities (HRs, DGs) are treated with extra supervision from Station Manager and Ops Manager levels, down to line supervisors.
- Advance the reputation of both Air General, and in particular the customer, by maintaining a professional company image among all employees.
- Aggressively reduce overtime, payroll costs, and other operational costs.
- Conduct periodic and annual performance appraisals for all staff.
- Obtain over-limit spending approvals from Corp. prior to spending.
- Report payable invoices in timely manner to Corp.
- Seek and report to Corp. on new revenue opportunities.
Requirements:
- 5 years minimum Domestic and International air cargo experience required
- Proven leadership skills
- PC proficiency (MS Office applications).
- Must be willing to work flexible hours.
- Must have valid driver license.
- Must pass security background check and drug testing.
- Must be able to obtain valid airport I.D. badge.
Benefits Offered:
- Medical, Dental, Vision, STD, LTD, etc.
- Paid Time Off and Sick Time
- 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Life Insurance
- Scholarship Program
- Paid Parental Leave
Air General is a US based nation wide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports. If you'd like to learn more about the Air General family please visit the link below and explore our videos!
https://www.airgeneral.com/ourstory
Education Coach
Primrose School of Colorado Station -
Colorado, CO
Support Teacher
Primrose School of Colorado Station -
Denver, CO
