Gaming Agent

Summary

Under general supervision, monitors Casino activities to ensure compliance with all Federal, State, and Community gaming laws and regulations.

Minimum Qualifications

Experience equivalent to one-year full time investigation, regulatory, or closely related work. Must be able to obtain a valid gaming license/certification from the State of Arizona Department of Gaming and/or the Ak-Chin Indian Community Agency prior to beginning work. Must possess a valid Arizona Driver's License and be able to meet the Community's insurance carrier requirements.

Applicants must be able to perform their job duties within an environment of a large amount of second hand tobacco smoke. Other requirements include the ability to perform basic physical duties after having to stand and walk for a prolonged period of time. Applicant must also be willing to adjust to a flexible work schedule and working conditions.

Examples of Duties

• Monitors casino floor, observing customers and employees to ensure compliance with the Compact, Gaming Code, Gaming Commission Regulations, and approved Casino internal controls; Writes incident reports of any violations.
• Monitors customers and employees to ensure no cheating or illegal gaming devices are allowed; counsels and/or writes up employees for procedural violations.
• Monitors money transfers; observes cash drop procedures.
• Controls keys to secured areas; monitors use of keys for EPROM chips, observes EPROM chip changes and prepares appropriate documents for the changes; checks log of key control board to ensure keys are all accounted for; monitors log sheet for key usage.
• Monitors customer behavior.
• Monitors surveillance activities to ensure compliance with established policies/procedures; conduct investigations of patron disputes, possible violations of policy/procedure, and/or violation of Compact provisions
• Verifies jackpots; assists patrons and answers general questions regarding gaming regulations, policies, and procedures.
• Escorts State Gaming Agency personnel when inspections occur.
• Performs other duties as they relate to the job.

Other Requirements

• Knowledge of Federal, State and Tribal gaming regulations.
• Knowledge of the Ak-Chin Indian Community Gaming Compact.
• Knowledge of Casino internal controls and operational procedures.
• Knowledge of documentation/record keeping principles and practices.
• Knowledge of monitoring techniques for possible illegal gaming practices and devices.
• Knowledge of surveillance equipment and its usage.
• Knowledge of public relations/customer service practices and procedures.
• Knowledge of general security practices and procedures.
• Skill in written and oral communication necessary for documentation, reporting incidents, explanation of practices, policies and procedures to upper management, customers, employees and regulatory agencies.
• Skill in establishing and maintaining effective working relationships with Federal, State, and Tribal regulatory agencies, upper management, co-workers, and the general public.
• Skill in mingling with customers and employees on the floor in order to monitor disruptive behaviors or cheating.
• Skill in observing employees and customers for compliance with gaming regulations.
• Skill in observing/monitoring employees to ensure compliance with internal controls, and management practices and procedures.
• Skill in applying customer service/public relations in responding to customer and employee inquiries and/or complaints.
• Skill in investigating incidents and complaints.