Customer Service Representative

Job Summary

Interacts with team members and customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Processes shipping and receiving paperwork. Answer phones and emails to respond to orders, general customer inquiries, shipping, quality and invoice questions, and customer complaints. Project a professional company image through email and phone interaction.

Essential Duties and Responsibilities

• Receives customers' requests by telephone or email, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
• Analyzes transactions, corrects records, and adjusts errors.
• Traces status of orders through various departments and updates customer on status throughout the sales and fulfillment process.
• Resolves customer questions related to orders, takes orders as needed.
• Maintains liaison with other departments for order completion.
• Writes up order, specs, samples, price quotations, and similar data to customer, as required.
• Responds to customers' requests via telephone, email or mail.
• Contacts customers to ascertain data omitted on orders.
• Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
• Prepares and forwards preliminary paperwork on problem orders not shipped or received on a timely basis.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Complete call logs and reports.
• Processes shipping and receiving paperwork.
• Research billing issues.
• Recommend process improvements.
• Other duties as assigned.
• Provide on-the-job training for new employees.

SUPERVISORY RESPONSIBILITIES
N/A
minimum qualifications
Education: High School Diploma, some college

Experience: 2-5 year customer service experience

Computer Skills: Excel, Microsoft

Certificates, Licenses, Registrations :

Special Requirements:
PHYSICAL DEMANDS
Sitting for long periods of time
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.​ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.​

While performing the duty of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold and risk of electrical shock.​ The noise level in the work environment is usually moderate.​

Job Type: Full-time

Pay: $11.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer Service: 2 years (Required)
• Excel, microsoft: 2 years (Required)

Work Location: One location