Sustainability Program Coordinator

The Food Bank strives to maximize food recovery through program growth and innovation. The Sustainability Program Coordinator supports that goal by partnering with retailers — think Safeway, Costco, Sprouts —to manage a donation program, cutting out the middleman by diverting food surpluses directly to the community organizations that need them. A critical component of this position is to maintain strong relationships with Alameda County Community Food Bank’s member agencies and food donors through site visits, trainings, addressing issues, managing reporting and analyzing data.

Essential Functions/Responsibilities

• Educate and train ACCFB member agencies and food donors on best practices related to donating, receiving and reporting.
• Maintain food safety and donation program compliance by conducting regular site visits.
• Recruit and onboard new donors and agencies participating in the Food Recovery Program.
• Support, plan and implement donor engagement and retention strategies.
• Support data entry and analyze metrics.

Required Competencies

• Minimum of 2 years’ relevant and successful work experience in customer service, program coordination, partnership management, administrative services, and/or compliance/standards enforcement.
• Excellent customer service skills, including but not limited to: Empathy, tact, patience, troubleshooting, and problem-solving. Ability to develop and maintain collaborative and professional relationships.
• Strong computer skills, including proficiency with the MS Office Suite (Word, Excel, Outlook, PowerPoint).
• Clear and effective communicator; excellent presentation and writing skills.
• Comfort and experience working with relational database management systems; including demonstrated ability to maintain/update accurate records, perform queries, compile data and generate reports. Excellent organizational skills with the proven ability to meet deadlines; demonstrated high degree of accuracy and exceptional attention to detail.
• Ability to work independently and often out of the office (30-40% local travel required).
• Knowledge and experience working with people from diverse ethnic, economic, and religious backgrounds.
• Valid California Driver’s License, insurable driving record, and access to reliable transportation.

Preferred Qualifications

• Experience in a nonprofit environment with a variety of stakeholders and deeply rooted community values.
• Experience managing partnerships with small community- and faith-based organizations.
• Experience with Microsoft NAV, Ceres, or ERP systems.
• Knowledge of food safety standards; current ServSafe certification preferred.
• Knowledge of and experience with issues related to hunger and poverty.
• Experience with emergency food programs.
• Experience in food industry supply chain management.
• Experience managing projects from conception to completion, including setting and driving timelines and deliverables, and building consensus in a fast-paced environment.
• Bilingual in English and Spanish, Cantonese, Mandarin, or Vietnamese.

Personal Attributes and Values

• Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank’s vision, mission and values of community, leadership, transparency, innovation and diversity.
• Impeccable integrity and honesty.
• Strong work ethic with an orientation toward constant innovation and process improvement.
• Service orientation and the ability to work both independently and in a collaborative setting with people of diverse backgrounds and circumstances.

Physical Requirements

This work is located in an office/warehouse environment with refrigeration and requires 30-40% outside field work. Physical activities necessary in the performance of this job include: Sitting for prolonged periods; mobility to move throughout the food bank; ability to communicate in English, in a clear speaking voice, in person and over the phone; ability to interpret instructions and questions; ability to use a computer; social skills to facilitate assignments.