What are the responsibilities and job description for the Customer Service Associate position at Alco Manufacturing Corporation LLC?
4 Day Workweek! Monday thru Thursday 6am-430pm.
Benefits effective 1st of the month after 30 days including medical, dental, vision and voluntary life plans.
Company paid life insurance and disability plans.
401k with company match
Paid Time Off and Holidays
Basic Function: The purpose of the Customer Service Representative position is to effectively service the customers’ needs in a timely fashion.
Essential Functions:
• Handles incoming calls, emails and customer inquiries.
• Enter and maintain orders and information in company ERP system daily.
• Perform contract review on all orders and drawing revision review through the revision change log.
• Review open orders with Value Stream Managers to identify any quality, delivery, or other order concerns.
• Provide product assistance such as stock status, lead time, order status, shipping information, and tracking details for customers.
• Communicate date of delivery to customer based on production confirmation.
• Evaluate repeat orders to determine if they need review of price.
• Maintain customer master drawings including documenting revision changes.
Additional Responsibilities:
• Maintain a work area in a neat and orderly manner.
• Maintain customer files, purchase orders, part files and other administrative tasks.
• Follow all company policies, procedures and safety rules as described in the ALCO Employee Handbook.
• Prepare and submit quote letters to customers.
• Perform other duties as assigned.
Special Attention to the Following Safety Policies:
• Wearing of Personal Protection Equipment (PPE) while on the shop floor
• Ergonomics
• Lifting Policy
• Emergency Evacuation & Fire Response
Knowledge, Skills and Abilities Requirements:
• Working knowledge of company ERP system.
• Thorough knowledge of Microsoft Excel and Word, databases, and keyboarding skills.
• Excellent verbal and written communication skills and interpersonal skills.
• Strong organizational, time management and attention to detail.
• Strong Math aptitude.
• Ability to work independently when needed.
• Ability to Maintain, organize, and follow up on unresolved issues
Education, Training and Experience Requirements:
• High school diploma or GED, plus
• 2-4 years experience in manufacturing environment
Or
• Equivalent combination of education and experience
Physical Requirements:
• Stooping, kneeling, crouching
• Reaching
• Lifting and moving up to 30 lbs
• Repetitive motion typing, filing, operating phone.
Salary : $17 - $20
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