Card Services Specialist

SUMMARY: Assists members whileperforming functions related to card management. Monitors all fraud activity and perform functions to promote fraud related protection measures.

Essential Functions

Card Function:

• Orders plastics for all debit and credit cards to include re-issues for fraud and lost/stolen cards
• Monitors plastic for Instant Issue debit card inventory and replenish as necessary
• Performs daily credit and debit card adjustments
• Refunds credit and debit card fraud
• Preps credit and debit card orders and hot cards for imaging
• Processes monthly report and monitor expiring debit cards
  
  

Fraud Function:

• Reviews monthly credit and debit card fraud reports
• Completes credit and debit card fraud chargeback function
• Reads all incoming alert Fraud alerts and distribute to appropriate staff
• Monitors and reports any fraud related item or trends to management and risk
• Prepares monthly fraud reports
• Monitors CAMS report and account compromises. Assists in account re-issues
  
  

Collection Function:

• Runs courtesy pay reports to include 15 day negative, aging and month end reports
• Completes courtesy pay/overdrawn account collections
• Processes charged off accounts to include share accounts
• Completes member expulsions
• Forwards designated charged off accounts to Transworld/CU Collections
• Updates Chex Systems
• Submits fraud claims to CUNA Mutual
  
  

Appraisal Function:

• Orders, receives and distributes real estate appraisal requests
• Monitors real estate professional appraisal individual fil
  
  

Secondary Functions

• Other duties as may be assigned
  
  

Qualifications

• Education Required: High School Diploma or equivalent (GED)
• Experience Required: One (1) year of customer service or retail sales experience
• Experience Preferred: Two (2) years of customer service experience in a financial institution in the processing of VISA, fraud and collection
  
  

The base pay for this position is $17.96 to $29.93 per hour. In specific locations, the pay range may vary from the range posted. Click here to learn more about ALEC and our benefits.