What are the responsibilities and job description for the PIA P&C Support Specialist position at Aleron?
Are you a PIA P&C Support Specialist looking to join one of the top companies in the business process outsourcing industry?
Are you looking to further your career and grow?
Do you have customer service or insurance experience?
If you answered yes to those three questions, then apply today!
Acara Solutions seeks highly qualified candidates to work on-site with our client in Rochester, NY. Interested?
Here's what you'd do:
- Provides advanced customer service and support to internal staff and external clients in property & casualty suite of products workers' compensation ERISA bonds BOP EPLI.
- Maintains a high level of knowledge concerning the products and services the client supports.
- Assists external users of the technical products by answering questions and solving problems involved with their use.
- Identifies, investigates, and researches user questions and problems.
- Refers unresolved issues to technical or professional personnel for follow-up as needed.
- Researches and resolves product and service issues relative to the Property & Casualty suite of products from any internal/external clients.
- Responds to inbound calls and places outbound calls as necessary by the business unit relating to the Property & Casualty suite of products or the Workers' Compensation Payment Services.
- Maintains an accurate recording of all internal and external communication.
- Develops enhancements to existing or new processes and procedures while making the necessary recommendations to management.
- Maintains and manages positive and professional relations with clients, insurance carriers, and internal/external clients to ensure client satisfaction.
- Utilizes multiple software applications with carrier and bureau websites to respond to all client inquiries.
- Internal applications include HRIS (human resource information system) and Online Reporting System.
- Continues to stay abreast of all changes in various internal product offerings, regulatory changes, policy changes, and insurance industry developments to support client satisfaction.
- Participates in assigned projects or necessary training.
- Other duties as assigned.
Here's what you'll get:
Pay: $18/hr.
Hours: 40 hours/week.
Length: Temp (3 Months).
Sounds like a good fit?
APPLY TODAY
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
- High School Diploma or GED.
- Minimum of 2 years of customer service or insurance experience.
- Ability to diffuse client concerns and notify management of critical situations to ensure the best solution is implemented for the client.
- Exhibits comprehensive knowledge of the client's portfolio, corresponding systems, and internal/external processes to ensure client satisfaction.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check and a drug screen.
- In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron's strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
Salary : $18
