What are the responsibilities and job description for the Mortgage Production Manager position at All In Credit Union?
This position is not eligible for remote working conditions and is located in Dothan, AL.
ROLE:
Primarily responsible for oversight of the day-to-day activities of the Mortgage Loan Originators ensuring the fulfillment of mortgage loan origination. The position requires the ability to make decisions within established guidelines, the ability to promote a sales environment, and the ability to be a team leader in an organization that values the spirit of teamwork. Provide outstanding service to members by processing mortgage loan applications by fully using job-relevant technical, service, and leadership skills; and maintaining/updating, and seeking to enhance those skills.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Ensure all real estate lending policies, procedures, underwriting standards, applications, and disclosures follow applicable laws and regulations.
- Ensure timely, efficient, and accurate origination or mortgage loans. Establish and implement measurable performance benchmarks. Manage all mortgage loan processes through origination to ensure accuracy.
- Ensure all Mortgage/Real Estate regulatory compliance requirements are followed (HMDA, RESPA, Quarterly NCUA, etc.).
- Perform meaningful appraisals of direct reports; focus on quality and sales and service expectations. Establish specific objectives and standards for direct reports, review performance against these periodically. Provide timely feedback on staff performance, as needed.
- Coach and mentor team members.
- Serve as a primary contact for daily interactions between CU and attorneys and mortgage product vendors/servicers.
- This position must successfully complete initial and recurrent training programs.
- Responsible for individual origination of mortgages for application overflow.
PERFORMANCE MEASUREMENTS:
To lead production of the department's budgeted loan volume (dollars and/or numbers).
- To provide friendly, professional, and accurate service and support to all members and associates.
- To develop and maintain a qualified staff to meet the department’s needs.
KNOWLEDGE, SKILLS AND ABILITIES:
Experience:
- Minimum three years’ experience in Mortgage and Home Equity loan origination.
- Minimum of three years customer service experience in financial industry.
Education:
Equivalent to a college degree (BS or BA in a relevant field) or relevant experience
Interpersonal Skills:
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills:
1. Knowledge of the secondary market and experience with first and second mortgage residential real estate lending.
2. Must have working knowledge of compliance and regulations affecting mortgage lending.
3. Must have good communication and supervisory skills.
4. Knowledge of PC programs, including knowledge of Mortgage Servicing Software.
5. Knowledge of BSA/OFAC compliance and be able to assist members and employees with questions concerning BSA. Complete yearly training.
WORKING CONDITIONS:
Material and Equipment Involved:
Personal computer and printer
Multiline telephone system
Copier/Fax/Scanner
Video Conferencing Equipment
WORK ENVIRONMENTAL/PHYSICAL ACTIVITIES:
The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires organization skills and a high degree of attention to details.
NOTICE:
This job description is not intended to be, nor should it be construed as, a contract for employment. All In Credit Union makes no guarantee of permanent employment. This job description is to be used as a guideline to give you an understanding of what the credit union has defined this position to be. Changes to this job description may be made at any time by the President.
All In Credit Union is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or member service. All In Credit Union is an Equal Opportunity Employer of Females, Minorities, Veterans and Disabled/Drug Free Workplace.
Salary : $77,400 - $116,200