What are the responsibilities and job description for the Service Advisor- Norris Ford position at All Roads?
Are you customer-focused, energetic and friendly? Norris Ford in Dundalk has the job for you! As an Automotive Service Advisor you are the first point of contact with our customers. This role helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. You will be well versed in automotive service matters and thoroughly understand the customer's problems to set and manage expectations. We want the customer to receive first-class service at our dealership. Must be 21 years of age or older, have a valid driver's license and insurable by our carrier.
Benefits
- Medical, dental, vision, disability and life insurance offerings available on the 1st of the month after 30 days of employment
- 401k with company contribution
- Paid time off
- Company paid holidays
- Tuition Reimbursement program
- Employee referral bonus program
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintain Customer Service Index (CSI) rating as set by dealership service manager
- Schedule appointments and generate estimates for customers
- Advise customers on the appropriate maintenance required to their vehicle based on manufacturer’s specifications
- Document repair and service orders in the correct fashion
- Be familiar with the latest industry trends and technical advancements and successfully apply them in daily activities
- Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
- All other duties as assigned
AAP/EEO Statement
Norris Automotive Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Norris Automotive Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are unable to provide H1-B sponsorship.
Salary : $50,000 - $85,000