What are the responsibilities and job description for the Case Manager position at All Well-Being Services?
Job Description Summary
Provides a broad range of case management, therapeutic and psychiatric social work services to individuals with a mental health or co-occurring disorder.
Core Competencies and Accountabilities
The examples listed are meant as a general description and do not represent the full extent of job responsibilities to which an employee in this classification may be assigned.
- Provide individual and group therapy to persons served with Mental Health or Co-Occurring disorders.
- Provide case management services in consumers’ residences and at program.
- Conduct intakes and submit recommendations for suggested treatment.
- Ensure that persons served receive regular assessments and that services are provided in person centered approach.
- Maintain a case load that is audit ready at all times.
- Maintain accurate and sufficient documentation to permit successful entering into Electronic Medical Records (EMR) and allow for timely billing.
- Write, maintain and submit accurate, complete and timely documentation (daily progress notes, consumer records, vehicle records, accident reports, incident reports) to ensure quality, service compliance with the IPOS and with funders.
- Keep abreast of all required trainings including CPR, First Aide, Recipient Rights, and Person-Centered Planning.
- Comply with Corporate Compliance Standards.
- Facilitate crisis intervention, conflict resolution and stress management.
- Respond immediately to emergencies.
- Make referrals to supportive services.
- Collaborate with other persons/groups including families, staff and community service providers.
- Demonstrate strong analytical and problem-solving skills.
- Demonstrate high level of interpersonal skills necessary to provide mental health services to consumers and their identified natural support systems.
- Manage multiple tasks and time management.
- Demonstrate knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Perform other related duties as required.
Physical Demands/Work Conditions
- Physical, mental and emotional condition adequate for performance of the work.
- May require evening and weekend working hours in addition to assignments in the community.
- Ability to travel in the tri-county and other areas.
- May require reliable transportation to carry out job duties.
- Ability to walk, bend, stand, sit, and lift up to 35 pounds or less without assistance, drive, stretch/reach, and hand/finger dexterity.
- Flexibility required.
Education/Experience/Credentials
Education
Required
- Master’s degree in social work or counseling that is Medicaid billable from an accredited school.
Experience
Required
- Moderate use of MS Word, MS Excel, MS Outlook, and Internet navigation.
Preferred
- One year of experience in Community Mental Health including co-occurring disorders.
- One year of experience in a non-profit Agency.
Credentials
Required
- Limited License Master Social Workers (LLMSW) or Limited License Professional Counselor (LLPC).
Preferred
- License Master Social Worker (LMSW) or License Professional Counselor (LPC).
- CADC or CAADC
Leadership Qualities
- Supports AWBS’ Mission and Strategic Plan.
- Analyzes strengths, weaknesses, opportunities, threats and local and national trends to assist in planning strategies and set goals.
- Demonstrated interpersonal communication skills to develop and maintain the confidence and cooperation of others; and to collaborate with staff, clients and other related groups on complex problems in order to take appropriate/effective actions and achieve results.
- Ability to be flexible with changing and/or unpredictable work settings and assignments, work independently with minimal direction and to respond to written and oral direction.
- Ensures compliance with funder, CARF, legal and AWBS requirements, standards and ethical practices.
- Ensures quality and customer focused services.
- Maintains confidentiality on behalf of consumers, staff and the Agency.
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