Receptionist Team Lead

Overview

Job Summary:

The Receptionist Team Lead will have direct oversight of a team of corporate receptionists, setting direction and deploying resources as needed for adequate phone and front desk coverage during business hours. 

Responsibilities

Essential Functions:

• Direct supervision of the corporate campus receptionist team, which includes the daily and weekly activities of the team, such as managing receptionist schedules, and ensuring coverage during business related and/or team meetings. 
• Provides guidance to the team of receptionists including establishing annual goals, measuring quarterly performance through incentive pay and conducting performance development coaching conversations with employees.
• Trains all team members on the switchboard phones system. Educates new employees on how to use the company directory as a resource and educates new employees on internal policies and procedures.
• Approves receptionist team members weekly hours and manages any overtime hours according to budget.
• Attends trainings and meetings for new phone products as needed, and partners with the appropriate IS contact for telephony services.
• Assists visitors and employees as needed at the front desk with ensuring completion of visitor logs.
• Oversees the badge issuance process for new hires on campus and for re-issuing of badges. Manages the security component of de-activating badges when employees terminate.
• Provides support and backup with answering incoming calls for coverage during business hours and during peak times throughout the day.
• Conducts regular team meetings to deliver company updates and key information pertaining to the receptionist responsibilities (i.e. safety measures, business requests, etc.)
• Ensures the team continuously maintains the unassigned occupant list from WISP for each Corporate Campus Building.
• Assures the team is providing customer service as it pertains to placing maintenance requests on behalf of employees making any inquiries.
• Assures the team is completing ad-hoc projects as assigned.
• Assigns or organizes ad-hoc administrative duties such as ordering supplies, team gifts, flowers or team outings.

• Responsible for the professional and personal development of the receptionist team members.
• Responsible for hiring and performance management of the team.

Qualifications

• Associates degree or equivalent work experience required
• Prior supervisory/management experience preferred
• Experience with answering a multi phone line
• Experience with Cisco phones preferred

• Must have excellent customer service skills
• Must have excellent verbal and written communication skills and be a multi-tasker
• Must be detailed oriented and have strong organizational skills
• MS Office experience preferred
• Friendly and professional demeanor
• Ability to relate well to all levels in the organization

• Build relationships
• Develop people
• Lead change
• Inspire Others
• Think critically
• Communicate clearly
• Create accountability