Receptionist

Alliance for Community Empowerment, Inc.

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Job Description*

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JOB TITLE: Energy Receptionist/ Office Aide DEPT: *Energy

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REPORTS TO: Director of Energy FLSA: *Non Exempt

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SALARY RANGE: *

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Job Summary: * Operate telephone in a pleasant and efficient manner. Have knowledge of all agency programs: Starting date, eligibility, and documentation required to apply. Perform record keeping and data entry. Has significant interaction with the public.

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ESSENTIAL FUNCTIONS: *

• Answer and direct all incoming calls for Energy.
• Operate telephone console in a pleasant and efficient manner. Have knowledge of all agency programs: starting date, eligibility, and documentation required to apply, distribute program applications and advise where facilities/programs are available and/or operating.
• Screen calls as necessary to determine callers’ needs/problem/reason for call and direct to appropriate department or program.
• Greet clients and visitors.
• Take messages when staff are out of their office(s), and relay messages to appropriate staff member(s) when they return to the office.
• Copy all information that the client returns for completion of their application, and place in the designated intake worker’s mail slots.
• Log requests for oil deliveries and outreach visits on a daily basis.
• Date-stamp and enter data of all energy applications received from the intake sites and the DSS/Energy mailing.
• Open, date-stamp, sort, and distribute all mail for Energy.
• Monitor usage of copying machine, and obtain service when necessary for repair.
• Assist in the handling of calls on repairs of telephones, copier and supplies.
• Attend periodic staff meetings.
• Perform other related duties as assigned.

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EDUCATION, EXPERIENCE AND SKILLS REQUIRED: *

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High School diploma or equivalent.

• Must have or acquire knowledge of all agency programs.
• One year training and /or experience as a telephone and computer data entry
• Must take clear and concise messages
• Ability to communicate well on the phone and work effectively with clients, staff and general public.
• Must be able to deal courteously with the public.
• Must have a mature personality, be able to work under pressure, and possess the patience necessary to communicate with people who call/come to ABCD for assistance, when the very nature of their problem or call for assistance can be an emergency situation that is upsetting to the caller.
• Ability to work in a diverse environment.
• Bilingual a plus.

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PHYSICAL REQUIREMENTS*
HOURS/DAY
0-1 1-2 2-4 4-7

Standing X
Sitting X
Reaching X
Driving X
Walking X
Twisting X
Squatting X
Lifting X
Bending X
Gripping X
Keyboard use X

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AN EQUAL OPPORTUNITY EMPLOYER-THROUGH AFFIRMATIVE ACTION*

Job Type: Full-time

Salary : $31,600 - $40,000