Passenger Service Supervisor

Job Description:

Are you a detail-oriented problem solver who focuses on providing outstanding customer service?

Join our AGI family and start your career as a Passenger Service Supervisor!

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100 airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Job Responsibilities:

• Supervise and direct the work of all passenger service agents on your shift as they check in passengers and luggage and address passenger questions and concerns. Manage passenger service agent manpower to ensure adequate staffing on your shift.
• Serve as the point person for customers and management, alerting them to any irregular operations that may cause delays or otherwise impact service to our customers. Conduct on-the-job training for new team members.
• Observe and enforce all safety regulations and company policies.
• As needed, assist with all passenger service duties (checking in passengers and luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams).

Qualifications:

• Have excellent computer skills.
• Possess a valid driver's license with a clean driving record (only required for some airports)
• Be at least 18 and possess a high school diploma, GED, or work experience equivalent.
• Passing a drug screen and obtaining airport security clearance includes an extensive 10-year employment, criminal record, and residence background check.

Physical Requirements:

• Lift to 70 pounds (32 kg) regularly
• Climb, bend, kneel, crawl, and stoop frequently and for extended periods
• Workaround jet and machinery noises

Airlines are 24/7, so we need our team members to be flexible to work various shifts, including nights, weekends, and holidays. The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.