What are the responsibilities and job description for the Account Coordinator - CSR position at Allied Printing Services, Inc.?
Account Coordinator- CSR
Manchester, CT
Allied Printing Services, Inc. is a full-service commercial and financial printer that has been in operation since 1949 and is a print-media solutions provider in Manchester, CT. We have robust sheetfed, web, digital press capabilities, the largest bindery/finishing area in New England, mailing, fulfillment, kitting, Print-on-Demand, and variable data capabilities.
Job Summary:
The Account Coordinator/CSR is responsible for understanding customer expectations, handling projects as orders are received, and following each job throughout the production process and to the final shipment.
Duties/Responsibilities:
- Assure customer demands are met for print, production, finishing, mailing, and fulfillment.
- Develop a schedule and monitor the production cycle and communicate with sales representatives or production planners about project specification needs.
- Check accuracy and update initial and all changes on each job ticket as specifications become available and communicate changes with department supervisors and managers.
- Responsible for opening jobs to include input of operational, production, and account information and document all processes throughout the job cycle.
- Enters all Shipping, samples, addresses, and link estimates for pricing updates into the system.
- Tracks job(s) through the plant: pressroom scheduling, bindery operations, shipping requirements, and delivery of requested customer samples.
- Maintains established accounts by providing in-house sales support to authorized purchasing agents.
Required Skills/Abilities:
- Excellent verbal and written communication skills to communicate across multiple departments.
- Proficient computer skills and experience with ERP systems.
- Strong organizational skills and the ability to work in a fast-paced environment to manage deadlines and prioritize workload.
- Demonstrate effective independent, thoughtful judgment and communicate strategic plans to effectively coordinate production processes.
Education/Experience:
- High School graduate or equivalent.
- 3-5 years of print industry client services, administrative, and operational support in manufacturing operations or office environments.
- Previous account management, customer service, production planner, and or estimator experience in printing or manufacturing.
Physical Requirements: Sitting-50%, Walking-50%
Job Type: Full Time
Shift Available & Schedule: 1st shift: 8:00 am-4:30 pm
Why should you work at Allied Printing Services, Inc.?
Allied Printing Services, Inc. will give their employees the opportunity for upper mobility! We encourage a culture of diversity where people feel free to ask questions and express their opinions and want to support, nurture, and inspire each other.
Excellent Benefits: Medical, Dental, Vision, Telehealth Services, Free Life Insurance policy, Additional Life Insurance Contribution, Free Short-Term Disability, Long Term Disability, 401(k) with a company match, Employee Assistance Program, Paid Time Off: Vacation, Sick, Holiday, 2nd (12%) & 3rd (15%) shift differentials, Paid Weekly, Growth Opportunities, Referral Bonus.
Allied Printing Services, Inc. is an equal-opportunity employer. All qualified applicants and employees are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, military or veterans' status or any other legally protected status or basis prohibited by applicable federal, state, or local laws. Allied Printing Services, Inc. prohibits harassment of applicants and employees based on these protected categories. If you need an accommodation to apply, please let us know.