IT Director

IT Director

Location: Chattanooga, TN, and Lookout Mountain, GA

Why Join Us?

Here, your work truly matters. As IT Director, you won’t just manage technology, you’ll shape the systems that enable thousands of meaningful guest experiences each year. You'll be part of a team that values innovation, creativity, and service excellence in everything we do.

About the Opportunity

Are you a visionary IT leader passionate about using technology to elevate organizations and empower teams? We are seeking a dynamic IT Director to lead our technology strategy and operations across our diverse family of hospitality and tourism brands.

As IT Director, you'll be at the forefront of our digital evolution - guiding our infrastructure, championing innovation, and ensuring every team member is equipped to deliver unforgettable guest experiences. This role combines technical expertise with collaborative leadership and a deep commitment to our values-driven culture.

About Us

We are best known for operating Chattanooga’s most iconic tourist attractions. With locations throughout Lookout Mountain and Chattanooga, our mission is simple: create memories worth repeating - for both our guests and our team members.

What We Value

Everything we do is guided by a shared mission and a strong set of values.

We believe in:

• Excellence in service
• Collaborative problem-solving
• Innovation with purpose
• People-first leadership

Role Overview

Job Title: IT Systems Manager / Director (Title & compensation commensurate with experience)

Summary:

The IT Director is responsible for planning, developing, and managing all aspects of the organization's IT infrastructure to ensure secure, scalable, and high-performing systems. This individual will lead a team, oversee strategic initiatives, support business growth, and align technology solutions with organizational goals.

Key Responsibilities

Leadership & Culture

• Champion companies' mission and values throughout all IT initiatives.
• Foster a culture of innovation, accountability, and continuous improvement.
• Lead, mentor, and support IT team members with clear goals and regular feedback.

Technology Strategy & Infrastructure

• Oversee the configuration, maintenance, and performance of servers, networks, and business applications.
• Ensure technology solutions align with evolving business strategies.
• Identify and implement opportunities for automation and digital transformation.

Project & Performance Management

• Plan and execute IT projects on time and within budget.
• Monitor system performance and resolve issues to ensure optimal uptime and reliability.
• Prioritize help desk requests and ensure efficient support operations.

Compliance & Security

• Maintain compliance with industry standards and regulations, including PCI-DSS.
• Develop and maintain a robust disaster recovery and business continuity plan.
• Proactively identify and mitigate cybersecurity risks.

Collaboration & Communication

• Work cross-functionally with all departments and partner organizations.
• Serve as a strategic advisor to leadership on IT-related decisions.
• Maintain clear documentation of IT systems, protocols, and policies.

Vendor & Budget Management

• Manage relationships with external vendors and service providers.
• Negotiate contracts and ensure cost-effective solutions tailored to SRC’s needs.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum of 5 years in a senior IT leadership role.
• Strong background in IT infrastructure, cybersecurity, and compliance.
• Proven success in leading teams and managing complex projects.
• Experience with:
• VMware, Microsoft Windows Server/Desktop OS, SQL
• Dell switches, Cisco routers
• Retail environments, POS systems, and payment terminals
• Excellent communication and presentation skills.
• Ability to travel occasionally and work flexible hours, including nights, weekends, holidays, or special events.

Equal Employment

Equal Opportunity Employer that complies with all Federal, State, and Local laws prohibiting discrimination in employment.