NOC Administrator

ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.

Network Monitoring Engineer
Location: Hybrid in Vienna, VA
Terms: Contract
Pay: 40/hr W2
Shift: Both day and night shift positions are available. Day shift hours are 6AM-6PM. Night shift hours are 6PM-6AM. This is a rotating schedule position that requires working every other weekend.

Responsibilities
Proactively monitor the ATM enterprise for performance and availability.
Monitor ATM incidents and alerts using various monitoring tools to ensure optimum system performance.
Detect, isolate, diagnose, record, escalate, and resolve ATM operational issues, incidents, and outages as quickly as possible.
Create, document, and update incident tickets, record faults, actions for resolution, and up times.
Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
Dispatch services for ATM component failures and outages; monitor until resolution

Qualifications
1-2 years of ATM and/or network monitoring experience
Ability to respond quickly and accurately in high-pressure situations
Ability to effectively manage tasks and job duties with shifting priorities
Ability to document and apply policies, standards, and procedures
Experience in problem resolution, including determining root cause, scope, and scale of issues
Exposure to validating system availability and performance
Working knowledge of enterprise systems, terminal knowledge, and IT terminology
Research, analytical, and problem-solving skills
Effective skill in exercising initiative and using good judgment to make sound decisions
Effective skill supporting a global 24/7/365, member/customer-focused services operation
Effective verbal and written communication skills
Working knowledge of ATM and/or enterprise system monitoring tools

#M2
#LI-EL1
#DI-EB1

Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joul, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.