What are the responsibilities and job description for the Billing Specialist position at Alta Pest Control?
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Title: Billing Specialist
Location: Rexburg, Idaho
Department: Finance
Reports To: Billing Manager
Employment Type: Full-Time
Location: Rexburg, Idaho
Department: Finance
Reports To: Billing Manager
Employment Type: Full-Time
Job Summary:
Alta Pest Control is seeking a detail-oriented and organized Billing Specialist to join our Finance team. The ideal candidate will be responsible for accurately processing and managing customer transactions, ensuring timely payments, and maintaining billing records. This role requires excellent communication skills, strong attention to detail, and the ability to collaborate effectively with various departments to ensure smooth billing operations. Heavy customer call volume.
Key Responsibilities:
-
Invoice Processing: Generate and issue accurate invoices based on contracts, purchase orders, and other billing agreements.
-
Accounts Receivable Management: Monitor accounts receivable, track payments, and resolve discrepancies to ensure timely collection of outstanding balances.
-
Customer Communication: Address customer billing inquiries and resolve their issues related to invoices, payments, and billing errors.
-
Collections: Make outbound calls and collect overdue balances owed by customers.
-
Payment Application: Apply payments to customer accounts, process credit card and ACH payments, and manage any payment adjustments. Creating coupons (credit memos) as necessary.
-
Billing Reports: Prepare and maintain detailed billing reports, tracking customer balances, aging reports, and payment histories.
-
Reconciliation: Reconcile billing records with accounting and finance data to ensure accuracy.
-
Documentation & Compliance: Maintain proper documentation for all billing activities and ensure compliance with company policies and industry regulations.
-
Collaboration: Work closely with sales, customer service, accounting and other teams to ensure billing data accuracy and resolve any related issues.
-
Assist with Audits: Support internal and external audits by providing requested billing documentation and reports.
-
Other Duties: Perform general administrative tasks related to billing as required.
Qualifications:
-
Education: A bachelor’s degree in accounting or other business major preferred, but not required if candidate has relevant billing/collections experience.
-
Experience:
- Minimum of 1-3 years of billing, accounts receivable, or collections experience.
- Experience with Microsoft Office (excel) and a Customer Relationship Management (CRM) tool such as Zoho or SalesForce is required.
- Experience with accounting information systems (e.g., Sage Intacct, NetSuite), phone business systems (e.g., Dialpad, Nextiva), or AI platforms not required, but a plus.
- Familiarity with invoicing, payment processing, and financial reporting. Any experience with Subscription based invoice/payments a plus.
-
Skills:
- Strong attention to detail with the ability to identify discrepancies and errors.
- Excellent organizational and time-management skills.
- Effective written and verbal communication skills.
- Ability to manage multiple tasks simultaneously and meet deadlines.
- Strong proficiency in Microsoft Office (Excel, Word, Outlook).
- Strong customer service/phone skills.
- Bonus – Spanish Speaker
Work Environment:
This is a full-time, in-office position.
- Benefits:
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off (PTO) and holidays.
- Retirement savings plan (401k).