What are the responsibilities and job description for the Field Service Technician position at American Extrusion?
Field Service Technician
American Extrusion International is a global company engaged in the design, development, manufacture, installation and service of Grain Extrusion Equipment and other up/downstream accessories for the Food Industry.
Job Duties
The successful candidate will be able to install and service our equipment in the field, traveling to our customer sites, and effectively train operators to use our equipment.
Responsibilities
- Install and test equipment, train customer employees to use newly installed equipment.
- Perform demonstrations.
- Provide service and support during site visits.
- Diagnose errors and determine proper solutions.
- Follow up with customers via email and phone.
- Document Processes.
- Build positive relationships with customers.
- Assist with product development.
Qualifications
The successful candidate must:
- Demonstrate mechanical assembly experience.
- Demonstrate electrical connection and testing experience.
- Be proficient with computers.
- Possess excellent communication skills.
- Can teach/train effectively.
- Be willing to travel, including internationally up to 40%.
While the following would be a plus:
- Gas and testing experience.
- Equipment maintenance experience.
- Automotive mechanic experience.
- Extrusion experience.
- Food Industry experience.
- Bilingual/Multi-Lingual language skills.
- Mechanical Engineering background or Mechanical, Hydraulic, or Electrical Certification
Training will be provided upon hire. Reports to Field Service Manager.
Job Type: Full Time, Exempt
