What are the responsibilities and job description for the Medical Receptionist position at American Family Care?
Benefits/Perks
Serve as the first point of contact for the medical front office. Greet and register patients, collect payments, discharge patients, and maintain records.
Responsibilities
- 3- and 4-day work weeks
- Some weekends and holidays required
- Full-time benefits including matching 401(k)
- Flexible Scheduling
- Incentive Plans
- Growth Opportunities
Serve as the first point of contact for the medical front office. Greet and register patients, collect payments, discharge patients, and maintain records.
Responsibilities
- Greet patients with great customer service
- Answer phone calls and patient questions in a friendly and helpful tone
- Provide patients with initial paperwork and obtain copies of insurance and identification cards.
- Register patients, update patient records, and verify insurance accurately and timely
- Follow company procedures related to workers’ compensation and occupational medicine patients
- Determine, collect, and process patient payments and address collection and billing issues
- Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
- Assist patients with follow-up appointments, and fulfill medical documentation requests
- Balance daily patient charges (cash, check, credit cards) against system reports
- High School Diploma or GED required
- Previous medical office experience preferred