Residential Account Executive

Description

GENERAL DESCRIPTION:
The Residential Account Executive will support the company’s sales goals through effective sales techniques and exceptional customer service.

RESPONSIBILITIES:

• Answer incoming calls/written inquiries. 
• Establish, develop, and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling and networking.
• Present, promote products/services to existing and prospective customers.
• Clarify and fulfill customers’ requests/needs by presenting various selections of the company’s products and services.
• Perform cost-benefit and needs analysis and quotes to existing/potential customers to meet their needs.
• Emphasize saleable features of the company’s products such as quality and utility.
• Apply knowledge of production and delivery schedules to estimate customer lead times.
• Coordinate sales effort with team members and other departments.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Understand and support the company’s sales policies and procedures to provide proper and effective treatment to all the company’s customers.
• Achieve agreed upon sales targets and outcomes within schedule.
• Analyze territory/market’s potential, track sales and status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Relate new product ideas and product extensions to management for evaluation.
• Document all efforts and time in Salesforce.
• Continuously improve through feedback.
• Perform other related duties as assigned.
• Mentor new residential team members.
• Training.
• Communicate concerns/ideas and region related items to Regional Sales Manager.

Qualifications

SKILLS:

• Oral and written communication skills.
• Organizational, time management and planning skills.
• Technical communication skills and computer literacy.
• Project management skills and professionalism
• Interpersonal relations skills and diplomacy.  

EDUCATION/TRAINING:

• Bachelor’s degree.

EXPERIENCE:

• Two or more years of outside sales success in: Rent to rent furniture rental, Apartment industry (leasing or management), Corporate Housing, or Real estate (a hospitality, design, or rental related industry).

Diversity ensures the success of our careers, and our lives. AMERICAN FURNITURE RENTAL, INC. is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.