Membership Coordinator

General Summary:

The primary objective of the Membership Coordinator is to coordinate membership functions and operations encompassing member recruitment, retention, and engagement efforts.  Assisting with the following projects include taking dues payments by phone, ALAMIS Helpdesk, maintaining records in the membership database, and other various responsibilities that work to support the goals and objectives of the Auxiliary Membership program and division.

Essential Job Functions:

• Provide program and administrative support for the Membership Division and National Membership Committee.
• Process membership dues paid over the phone.
• Manage on-line interest form submissions, forward information to the appropriate contact and follow up to offer support and ensure that individual has been contacted and received requested information.
• Assist members with member benefits questions. Works with business development team to keep updated on all member benefits vendors and products.
• Update and maintain membership records for foreign and state affiliates.
• Respond to inquiries from officers of state and local affiliates regarding membership records, rules, procedures, etc.
• ALAMIS Help desk support for local and state affiliates, members.
• Correct affiliate errors/manage changes in the system and back-office follow-up.
• Assist with the development and presentation of training content as it relates to membership and ALAMIS.
• Assist with producing periodic membership reports and preparing statistical reports, spreadsheets, charts/graphs, etc.; may prepare/secure awards.
• Respond to member inquiries in a timely manner.
• May represent the membership department at various conferences, meetings, and networking events.
• Support the overall goals and objectives of the membership division and the National membership program.
• Provides necessary support to Departments in resolving various membership problems, conducting research, and preparing correspondence as required.
• Assists with data entry as assigned.
• Performs all other duties as requested.

Knowledge, Skills and Abilities:

• Ability to participate in meetings as required, including some weekends; may travel to out-of-state meetings such as National Convention and/or meetings in Indianapolis, IN.; may be required to be gone as long as 14 days at a time.
• Excellent communication skills to establish and maintain effective communications with staff, vendors, clients, and American Legion Auxiliary members, in a professional, timely, and courteous manner.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Initiative and commitment to achieving and exceeding results.
• Creative problem solver and conceptual thinker.
• Excellent interpersonal skills with the ability to handle sensitive, confidential, and challenging situations. 
• Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines. 
• Proficiency in the use of personal computers and a variety of software applications in word processing, spreadsheets, database, and presentation software (e.g. Microsoft products) in a networked environment.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Experience with membership management information systems preferred (iMIS).
• Position continually requires demonstrated poise, tact, and diplomacy.
• Attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines. A strong personal commitment to veterans and military families.
• Ability to seek out new methods and principles and be willing to incorporate them into existing activities and practices.

Education and Experience:

• Minimum education and experience:
  • Associate degree or equivalent, with three years of administrative or customer support experience.
  • any equivalent combination of education and related work experience.

Over the years, The American Legion Family has influenced considerable social change in America, won hundreds of benefits for veterans, helped military families through transition, and produced many important programs for our country’s youth. Today, ALA members across the country are helping military families cope with the effects of multiple deployments. The toll on our all-volunteer force and their families has been enormous. The Auxiliary’s efforts are focused in three primary areas: 

• Veterans/Military Support & Advocacy
• Family Support
• Youth Development
   

American Legion Auxiliary is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

American Legion Auxiliary is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Competitive benefit and compensation package includes:

• Medical, Dental, Vision, and Flexible Spending Account
• Employer paid Short Term and Long Term Disability Coverage
• Employer paid Basic Life and AD&D Coverage 
• Paid Time Off
• Volunteer Time Off
• 13 Paid Holidays
• 401K match up to 3%
• Flexible and Hybrid Scheduling
• Onsite Parking
• Direct Deposit