Senior Admissions Representative

Position Overview

The Senior Admissions Representative  will interface with prospective students in support of the student’s decision to attend school. In addition to communicating the philosophy and features of the school and serving as an advocate for prospective students, the  Senior Admissions Representative  must meet the school’s established quantitative minimum activity standards in an accurate, professional, compliant, and ethical manner using school-approved admissions processes and procedures and within the Admissions Code of Conduct.

Primary responsibilities

• Consistently operate within and evaluate monthly activity against minimum activity standards  of the  Senior Admissions Representative  (found in the Admissions Benchmark Policy/Monthly Activity Standard Evaluation).

• Develop and manage action plans in order to meet qualitative performance standards (found in the Annual Performance Review). 

• Professionally assist prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.

• Use five9  telephone for  interviews, along with text messaging  and e-mail correspondence to identify student prospects and determine their educational needs, concerns and interests.

• Develop rapport with prospective students and maintain frequent contact throughout the enrollment cycle.

• Partner with other departments including Financial Aid and Academics to ensure the delivery of a high level of service to every student including those interested in degree programs.

Other responsibilities, as needed

• Willingness to work nights, weekends, and/or holidays.

• Ability to work in a fast-paced environment and meet deadlines of multiple concurrent tasks.

• Ability to remain flexible and easily adapt to changes in work environment or schedule.

• Ability to communicate effectively and provide a positive, professional impression via phone, email, text and in-person to students and staff from diverse backgrounds.

• Ability to work and succeed individually and as part of a team in a highly structured and regulated work environment.

Required Skills

• Computer skills required. Experience with Google products (Doc, Sheets, Slides, Gmail) preferred.

• Possesses excellent verbal communication, particularly telephonic – and good written communication skills.

• Persistence combined with a positive attitude and approach to work and others; self-motivating work style.

• Mature, positive and collaborative interpersonal skills.

• Possesses the ability to effectively use applicable school systems, databases and tools.

Required Education and Experience

• High School diploma or equivalent.

• 1-year experience in sales and/or customer service.

Preferred Education and Experience

• Associate degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) or  internal professional development (ALPS, FLDP), or  actively enrolled in college courses or 3 years of experience in post-secondary education.

•  1-2 years’ experience working in Admissions in post-secondary education.

Ancora Education is committed to creating a diverse and inclusive work environment. We are an equal opportunity employer that maintains a policy of nondiscrimination with respect to all employees and applicants for employment. All employment decisions are made without regard to individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.