What are the responsibilities and job description for the Service Coordinator position at Andersen Material Handling?
Andersen Material Handling is an established, successful material handling company with over 60 years of service and strong recognition in the industry.
At Andersen Material Handling we believe that company success, comes from employee success, and that employee satisfaction is just as important as customer satisfaction. Choosing a career with Andersen, is choosing to be a part of a family- One that believes in work life balance, creativity, and working as a team to achieve our goals.
Summary
The Service Coordinator dispatches customer service technicians to install, service, and repair lift trucks, conveyor systems, storage systems, or automated guided vehicle systems.
Responsibilities:
- Records customer requests for service, including customer address, contact, phone number, equipment, and type and scope of service to be performed.
- Reviews customer requests for service to ascertain cause for service request, type of malfunction, and customer location.
- Contacts service technicians to obtain or give information and directions regarding service or installation activities.
- Determines and schedules orders according to urgency.
- Maintains a safe work area and ensures compliance with safety policies and procedures.
- Receives check in calls from service workers by, telephone, or in person.
- Informs workers of type and location of work to be performed and dispatches workers to job.
- Keeps records of repairs, installation, removal of equipment, and hours required on each job.
- Processes and invoices work orders.
Qualifications:
- Prior experience using Microsoft Office
- One-year certificate from college or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience
- Strong attention to detail
- Strong customer service skills
- Ability to multitask.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Wixom, MI: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: One location
Salary : $39,900 - $50,500