Dispatch Coordinator, Maintenance

We're Growing Again!

Anderson Communities is excited to expand our maintenance division with the addition of a new Dispatch Coordinator for the Exterior Services department. Anderson Communities encompasses a diverse portfolio of residential and commercial properties. This position is responsible for all internal and external communication and scheduling as it relates to exterior services. You will act as the "front line" point of contact, coordinating internal and external resources, while maintaining excellent customer service. We need your excellent organizational and communication skills to delegate priorities in a calm and helpful manner.  

About the Role:

You will play a crucial role in ensuring the efficient operation of landscaping and grounds maintenance services within the organization. You will be responsible for coordinating daily schedules, managing resources, and communicating effectively with team members to ensure timely service delivery. You will also monitor the progress of ongoing projects and address any issues that may arise, ensuring that all tasks are completed to the highest standards. By optimizing routes and schedules, this role directly contributes to the overall productivity and satisfaction of both residents and staff. Ultimately, this position is key to maintaining the aesthetic and functional quality of the grounds under their care.

Minimum Qualifications:

• High school diploma or equivalent.
• 2 years of proven experience in a dispatch or coordinator role, preferably in the landscaping or facilities management industry
• Proven ability to maintain composure in difficult situations
• Ability to prioritize emergencies, execute directions accurately
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Strong analytical and problem solving skills
• Ability to learn and utilize all company software
• Ability to meet physical requirement of this position

Preferred Qualifications:

• Associate's degree in business administration or a related field.
• Experience with scheduling software or dispatch systems.
• Knowledge of landscaping practices and equipment.

Responsibilities:

• Coordinate daily dispatch of grounds maintenance teams and equipment based on project requirements and priorities.
• Communicate with team members to provide updates on schedules, changes, and any issues that may arise during operations.
• Monitor the progress of ongoing projects and ensure that all tasks are completed efficiently and to the required standards.
• Maintain accurate records of communications, work completed, equipment used, and any incidents that occur during operations
• Collaborate with management to develop strategies for improving service delivery and operational efficiency.

Skills:

The required skills for this position include strong organizational abilities, which are essential for managing multiple teams and schedules effectively. Excellent communication skills are vital for relaying information to team members and addressing any issues that arise during operations. Problem-solving skills will be utilized daily to address unexpected challenges and ensure that projects remain on track. Familiarity with scheduling software will enhance the efficiency of dispatch operations, allowing for better resource management. Preferred skills, such as knowledge of landscaping practices, will enable the Grounds Coordinator to make informed decisions that improve service quality and operational effectiveness.

• Competitive pay based on experience 
• Great Benefits available after 30 days 
• 50% Medical Reimbursement Program (up to 50% of eligible out-of-pocket expenses)
• Health, Dental, Short and Long Term Disability, Life Insurance
• Paid Time Off
• 401K Match
• Rent Discount
• Opportunities for Growth!