Front Desk Staff

Do you love fun and exciting environments? Do you enjoy working with kids? At Angel Island Fun Park we provide clean and safe environments for kids to have fun! As an employee we would expect you to be able to maintain customer satisfaction and keep the facility clean. You would be the first face our customers will see and you will check them in, so a smiling face is of utmost importance! You will monitor the kids as well as the play area to ensure saftey and rule following.

Duties and Responsibilities :

This person will be involved in a wide spectrum of tasks including customer service and data entry

Welcome customers upon arrival, answers questions and concerns

Responsible for registering new customers

Must be able to handle money and work a computer

Providing a pleasant experience: Team members are expected to always treat park guests with respect and to exhibit exceptional customer service to help all guests have a pleasant, positive experience

Maintaining a clean environment: Team members are responsible for maintaining a clean park environment by completing assigned daily and weekly janitorial duties

Insure all party rooms are set up, maintained during party and cleaned for next party

Responding to all injuries/incidents: All employees should respond quickly after an accident has occurred

Employees should always involve the manager on duty who will have basic training in first-aid procedures so that they can clean small open wounds, apply bandages, and provide ice

Staff duty delegation: Although shift leads are responsible for running the park when managers are not present, all employees should help do their part

Inventory management: Socks, cleaning supplies, and party supplies should be accounted for weekly to ensure that stock levels are adequate for the expected park traffic

Conflict resolution: When a customer is upset for any reason, staff members should immediately ask for a shift lead to get involved

Shift leads should interact with upset customers appropriately to resolve any issues onsite If a problem cannot be resolved onsite, shift leads can then provide customers with non-personal contact information to reach store managers

You will be given different tasks to ensure efficiency and smooth operation

These tasks are prioritized based on the company’s main pillars

The importance of safety and customer service at all times

Opening/closing the park: Once trained, all employees may help or be in charge of opening/closing periods

All employees will ensure that the park is ready for operation by checking cleanliness, equipment operation, cash levels, and daily staff assignments

Qualifications:

Must have excellent customerservice skills

Able to work in a fast-paced and demanding work environment

Must have a team mentality, flexibility and willingness to learn

The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.

Schedule :

Weekdays: are able to take afternoon shift (around 2-6:30 pm)

can work on weekends.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Weekends only

Work Location: In person

Salary : $14 - $16