Customer Service Representative

Are you tired of jobs that make you feel like just another cog in the machine? Want to work somewhere that truly makes a difference? Keep reading because Angel Water, Inc. is on a mission to make water healthier for homes and families, and we need you to help us achieve it!

Your New Role:

In this dynamic dual-role, you’ll be the backbone and frontline hero of our Customer Service Representative (CSR). Here’s what you’ll be doing:

• Process incoming leads: Collaborate with the CSR to handle leads from various sources quickly and accurately.
• Efficient lead routing: Ensure leads are directed to the right team members using a systematic approach.
• Facilitate communication: Keep the communication flowing smoothly between the CSR and other teams, updating everyone on lead status.
• Maintain accurate records: Keep all lead information up-to-date and easily accessible.
• Coordinate efforts: Assist in streamlining lead management processes, acting as a bridge between CSR and other departments.
• Handle inbound calls: From both existing and prospective customers with grace and efficiency.
• Make outbound calls: To our valued customers—no cold calling!
• Manage email communications: Both inbound and outbound, like a pro.

What’s in it for you?

• Competitive Pay: Earn $20.00-$21.00/hour
• Cool Swag: Get our branded apparel.
• Supportive Environment: Open Door Policy and comprehensive training programs.
• Steady Schedule: Monday through Friday with the occasional Saturday rotation—because work-life balance matters.
• Benefits: Medical, Dental, Vision, 401k with matching, and generous PTO to relax and recharge.

Why you’ll never want to leave:

At Angel Water, Inc., we don’t just install and service water purification systems; we’re passionate about educating our community on water quality. With over 40 years of experience and a strong reputation in the Chicagoland area, you'll be part of a team that's recognized and respected. Plus, our commitment to your professional growth means you’re always learning and always improving.

This job isn’t for you if:

• You’re not a team player.
• You’re uncomfortable with a fast-paced environment.
• You’re not willing to work Saturdays on a rotational basis.
• You don’t have a valid driver’s license or U.S. work authorization.

This job is for you if:

• You have 1-2 years of relevant experience.
• You’re experienced in customer service and task routing.
• You’re driven, organized, and ready to make a real impact.
• You’re proficient with MS Office, PC, and Outlook. Knowledge of Salesforce is a bonus.
• You’re ethical, reliable, well-organized, coachable, disciplined, outgoing, and passionate about health.
• You thrive under pressure and maintain a positive attitude.
• You’re loyal, team-oriented, results-driven, thorough, personable, and prideful in your work.

Ready to dive in? Apply now and join a team that’s changing the world, one drop of water at a time.

Job requirements

• Minimum of 1-2 years of Customer Service experience
• Reliable transportation to and from work
• Experience in routing tasks and assignments efficiently
• Availability to work every Monday and Saturday is required
• Experience in the Water Treatment and Purification industry is a plus
• Proficiency in MS Office, PC, and Outlook
• Knowledge of Salesforce is a plus
• Must be ethical, reliable, well-organized, coachable, disciplined, outgoing, and passionate about health
• Must remain calm under pressure and maintain a positive attitude
• Must be authorized to work in the U.S.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 41 – 50 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Application Question(s):

• How many years of professional customer service experience do you have?

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Lake Barrington, IL (Required)

Ability to Relocate:

• Lake Barrington, IL: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $21