Volunteer Specialist

About the Position

The Volunteer Specialist reports directly to the Director of Volunteers and is responsible for a variety of assignments in support of the functions and responsibilities of the Volunteer Department. The primary function of the position is to facilitate and manage the registration process for ASP volunteers and coordinate communications resulting in well-prepared volunteer groups. This includes the set up and management of volunteer events and schedules within ASP’s online registration system; maintenance of volunteer and group databases; volunteer communications and gathering feedback from volunteer groups as input for continuous improvement.

Job Responsibilities

• Coordinate all aspects of volunteer registrations for Summer, Year-Round, Service Area Volunteer, Disaster Recovery, and New Build programs
• Manage and coordinate registration event set-up, scheduling, and placement of registered groups in collaboration with the Ministries Department to ensure efficient use of ASP resources
• Monitor and manage the volunteer process from registration to deployment
• Process all registrations and follow up as necessary
• Manage and maintain group and volunteer database(s) ensuring all info is current
• Process summer group post trip paperwork resulting in accuracy of actual group counts
• Primary point of contact for inbound calls and emails from current volunteers
• Serve as one point of contact for new leads received via phone and email prior to involvement of the Volunteer Recruitment Specialist or sending them requested info
• Assist with outbound phone calls and emails to returning groups and to potential groups
• Manage and generate pre-trip communication to ensure well-prepared groups
• Assist with planning and implementation of the program calendar timelines, working with other staff to meet the established deadlines

Candidate Description

• Bachelor’s degree required
• Previous work experience in a customer service environment
• Customer-focused approach when relating to both current and potential volunteers
• Familiarity and experience with CRM (Skycog and/or Hubspot is a plus)
• Proficiency with use of Microsoft Office suite
• Strong analytical and problem-solving skills
• Exceptional written and oral communication skills
• Ability to manage multiple projects at the same time and meet deadlines
• Highly organized with excellent follow-up skills and attention to detail
• Positive interpersonal skills
• Demonstrated willingness to work as part of a team
• Desire to serve others by working within a Christian organization
• Valid driver’s license and safe driving history

Compensation

ASP provides an hourly wage and generous employee benefits program including:

• Comprehensive medical and dental insurance offered for employee and family
• Life insurance, retirement plan, medical spending plan and other typical benefits
• Generous holiday, vacation, personal and sick time away based on ASP policy in effect at time of employment
• Phone and laptop provided for work use
• ASP vehicle available for frequent local and regional business travel
• Other to be discussed during interview process