Onboarding Specialist I - Websites

• Manage a high-paced, continuous queue of AppFolio website customers. Collaborate with these customers to translate their preferences and business goals into effective, expertly-designed websites.

• Play a lead customer-facing role and manage customer relationships to ensure successful delivery of AppFolio-hosted websites month over month.

• Define project deliverables, set timelines, follow up with clients, and resolve website content and technical issues to ensure timely completion of all projects.

• Effectively translate customer preferences & business goals into clean website design, logo creation, business branding, content organization, etc.

• Expertly consult on best practices for website navigation/organization, DNS, SEO, and ADA, branding, font, photo, and color choices.

• Master content management systems to build and maintain websites.

• Responsible for creating and editing web content as needed, including image editing, proofreading copy for quality and accuracy, and ensuring adherence to style guidelines and technical specifications.

• Manage an independent queue while also contributing to a dynamic, supportive team environment through side projects, team events/learnings, and daily collaboration.

• Other duties as requested.

Qualifications

• Exceptional customer relationship-building and account management skills

• Talent to match product features with customer goals and determine best path to success for both customer and company

• Exceptional project management skills

• Strong graphic design skills

• Strong written and verbal communication skills

• Ability to work cross-functionally in a high-paced, dynamic environment

• Ability to follow through on tasks until completed and adhere to deadlines with high attention to detail

• Ability to handle many concurrent projects and complete tasks in a timely manner with precision, using independent judgment to accomplish goals

Must have

• BA/BS degree

• Experience creating, deploying and updating websites

• 1 years Experience with Adobe Photoshop and Illustrator desirable

• 1 years Experience with CRM preferrable (e.g. Salesforce)

• 1 years Experience with Website Editor, Duda preferred (others: Wix, Squarespace, Wordpress, etc.)

• 2 years Experience in customer service (including support, troubleshooting, training, account management, etc.)

• Proficiency in Google Suite, Microsoft Suite, cloud-based tools, etc.

Compensation & Benefits

The hourly wage that we reasonably expect to pay for this role is $21.00 - $26.50/hour.

The actual hourly wage for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.