What are the responsibilities and job description for the Guest Service Representative position at Applebrook Homes, LLC?
Job Title: Guest Service Representative (Seasonal-Full Time)
About the Company:
We offer a Company culture that is centered around teamwork, diversity, mutual respect, combined with supportive interactions with an experienced leadership team dedicated to Team Member success. The company is a growth-oriented company in the consolidation of niche property types with an emphasis in the outdoor hospitality sector (aka RV parks, self-storage, and resorts and campgrounds).
About the Park:
Located just 3 minutes from Lake George and Lake George Village, Lake George Camping Village offers campers an opportunity to enjoy the great outdoors, while having some of the comforts of home. Our rustic mountain setting provides ample privacy to relax and enjoy life. Whether it's swimming in our heated pools, watching an outdoor movie, or roasting marshmallows around a campfire, Lake George Camping Village has something to offer everyone! 2023 marks our 50th year in operation.
About the Job:
We are looking for highly organized candidates with excellent people skills for the position of Guest Service Representative. This position fulfills a variety of customer service needs in support of the campground successful operation. Reporting to the Property Manager, this individual works closely with maintenance, groundskeeping, and other staff to provide the park’s guest with the most enjoyable experience. As the face of the park, it is important that our Guest Service Representative treats all guests with kindness, empathy, and respect at all times.
Key Responsibilities:
- Provide a seamless check-in process for guests by having check in information ready in advance, collecting any payments and explaining the parks operational characteristics and changes that may impact the guest experience.
- Assist future guests with reservations via phone and email as we as respond to general inquiries about the park.
- Follow procedures for collecting and handling currency.
- Monitor campground and storage entrance gates.
- Assist in enforcing all safety rules in and around the park, contacting security and law enforcement as needed.
- Maintain knowledge of general park information and the area in order to answer guest questions and offer local recommendations for inquiries related to RV repair shops, grocery stores and other services.
- Build a high level of proficiency with the reservation system.
Job Requirements:
A strong sense of passion, integrity, honesty and personal responsibility. Great interacting with people, motivated and dedicated to serving customers. 1 to 2 years of customer service experience | Excellent written and verbal communication skills | Good time management and organizational skills | Patience and good listening skills | High school Diploma or GED
Preferred:
- Lodging, motel/hotel, marina RV Park or Campground experience a PLUS!
About you:
You have a people first mindset and great communication skills that help you stay empathetic no matter the situation, to provide the best guest experience! You communicate clearly and effectively and can successfully multitask in a fast-paced environment while collaborating with fellow employees and leadership. You are a good problem solver, able to handle conflict with strong time management skills. If you are a motivated, get-it-done kind of person we want you on our team! Come join us!
Compensation:
$15-18 Hourly Rate
401k Benefit eligible
Employer is an affiliate of Athena Real Estate, LLC (see www.athenarealestate.com) and Applebrook RV Parks (www.applebrookrvparks.com).
Applebrook Homes, LLC is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Schedule:
- 8 hour shift
- Weekends as needed
Work setting:
- In-person
Ability to commute/relocate:
- Gansevoort, NY 12831: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $15 - $18
