Customer Success Representative

Job Summary and Scope

As a Customer Success Representative for accounts in the AEC (Architecture, Engineering, and Construction) industries, you will engage with local and national clients to manage software contracts, communicate purchase and renewal options, and setup support cases while always maintaining a high level of customer satisfaction.

Our Customer Success Representatives understand the needs of our clients who specialize in the AEC industry. ATG provides Autodesk solutions that significantly increase productivity and profitability, giving our clients a competitive edge over the competition. The ATG goal is to build a first-class team and provide excellent service to our rapidly growing customer base.

Essential Job Functions

• Develops and maintains a relationship with a select group of accounts to ensure the successful and broad adoption of Autodesk solutions
• Follow cadence to frequently check in on all accounts
• Manage and maintain assigned accounts and understand risk of accounts that have issues or are not succeeding
• Troubleshoot and resolve customer issues and concerns
• Assist customer with any support issues and create cases as needed to ensure their software is performing
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Have a great people person attitude and passion to learn new technologies to better support ATG’s Customers
• Log all customer correspondences in MS Dynamics Contact Record Management System (CRM).
• Responds to telephone calls, email and requests for technical support as necessary
• Work on special projects as assigned
• Establishes and maintains relationships with technical services and sales teams
• Travel, as necessary

• Bachelor's degree from an accredited university, preferred
• Previous experience in account management, customer service, sales, or other related fields, required
• Excellent written and verbal communication skills

Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.

We offer a competitive base salary plus a bonus structure, a comprehensive benefits package, including health/dental/vision, short and long-term disability options, and a 401K plan with employer match.

ATG USA is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. ATG requires COVID-19 vaccination as a condition of employment. Upon offer acceptance and initial start with the company, first round of vaccination must be completed. Full vaccination status must be obtained within 6 weeks of start date with ATG.

NOTE: ATG employees are all members of a team. Employees are expected to assist/backup their co-workers in day-to-day activities as well as other duties requested for the good of the company which includes aiding outside employees assigned area of responsibility, as needed or requested. All interactions must be both internally and externally customer focused. Accordingly, this is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other tasks be performed when circumstances change.