Waitstaff

• Employer paid Medical, dental, vision, drug insurance, Group Term Life and AD&D Insurance = Estimated Annual Value of $7,300 (Full Time)
• 403(b) Retirement Plan with generous company contribution = 8.5% match after one year
• 11 Paid holidays, vacation (10 Full Time), and sick leave accrual up to 90 days
• FREE employee meals (breakfast, lunch, or dinner) with PAID meal and break periods for employees working in our communities
• Education Assistance Program for qualified employees who want to become CNAs
• Best practices, very safe engaging work environment for all, and much more!  

Purpose

Provides the highest quality of dining service to the residents, members, clients, and guests.  
Successful applicants will receive a competitive hourly rate of pay (no tips). 15 Craigside location is Full Time (40 hours per week) flexibility to work any day of the week including weekends from 11:30am to 8:30pm.

 Essential Functions

1. Greets all guests and takes beverage and food orders in a prompt and professional manner.
2. Prepares food and beverages for service to residents and guests in compliance with all health and safety regulations and presentation standards.  
3. Accurately enters orders into the POS system.
4. Serves food and beverages to residents and guests with accuracy in a courteous, timely, and professional manner, meeting or exceeding guest service standards and expectations.
5. Works with and follows up with Supervisors and Managers to address and respond to residents’ concerns and requests in regard to food quality, service, and related matters.  
6. Provides Managers and Supervisors with continuous feedback from residents on food preparation, presentation, and taste. 
7. Performs side-work and other opening or closing duties as required.  
8. Ensures that wait staff stations are clean and maintained throughout the shift.
9. Performs the necessary duties for emergency drills and situation such as fire, fire alarms, hurricanes, and other possible emergencies as outlined in the Disaster Response Playbook.
10. Interacts with residents/clients and co-workers with patience, understanding and kindness in accordance with Arcadia Family of Companies’ mission and core values.
11. Other duties as assigned by the Arcadia Family of Companies (AFC).

Supervisory Responsibilities 

This job has no supervisory responsibilities.  

Qualifications 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience 

High school graduate preferred. Prior customer service experience preferred.

Certificates, Licenses, and Registrations

None

Required Competencies

Communication Skills                                                  

1. Communicates well, both verbally and in writing.  
2. Recognizes the need to speak carefully to be understood in a professional, courteous manner as a representative of the organization.  
3. Utilizes discretion and tact for sensitive and confidential matters.
4. Disseminates information to appropriate parties.

Interpersonal Skills

1. Demonstrates sensitivity toward diversity.
2. Engages and builds positive relationships with residents and those outside AFC to achieve positive results for our residents. 
3. Demonstrates team work and encourages people to work together.
4. Accepts suggestions and constructive criticism to strengthen capacity and understanding.

Continuous Learning

1. Continues to seek learning opportunities and integrates knowledge into work practice and personal development.
2. Shares knowledge willingly with others.
3. Works with others to gain knowledge.
4. Learns from others’ experiences and expertise.
5. Completes necessary training and education to ensure department’s effectiveness.

General Demeanor

1. Displays warmth and sincerity.
2. Uses direct eye contact.
3. Expresses appropriate body language, facial expressions and posture.
4. Maintains a professional presence.

Productivity/Efficiency

1. Performs Essential Functions and Required Competencies with minimal supervision. 
2. Recognizes own personal and professional limitations and seeks assistance as required.
3. Identifies, organizes and prioritizes workload, tasks and schedules. 
4. Independently conducts follow ups to ensure timely completion and compliance.
5. Understands and summarizes activities and actions into concise data.
6. Recognizes situations that require tact, confidentiality or acknowledgement.
7. Insights on resources/contacts and attempt to broaden base.
8. Acts as a resource person to all staff regarding AFC’s policies and procedures and strives for adherence. 
9. Uses standard office equipment, including a computer, monitor, printer, telephone, facsimile machine, calculator, copier and shredder. 

Problem Solving

1. Identifies and articulates subjects and issues. 
2. Provide suggestions and recommendations that are realistic and practical towards resolution or completion.
3. Courteously and professionally works with staff and vendors to resolve problems.
4. Analyzes problems and develops strategies for resolution.

 Computer Skills

Use of computers, working knowledge of POS system and software applications to input and research data.

 Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.  The employee is occasionally required to stoop, kneel, crouch, or crawl; push and pull.  The employee must regularly lift and/or move up to 25 pounds and occasionally transfer up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification.  It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities and qualifications of employees assigned to this job.   Reasonable accommodations may be available to individuals with disabilities.  Management has the right to add to, revise, or delete information in this description.

Work Environment

While performing their essential functions, employees are occasionally exposed to the following conditions:

1. Air conditioned office environment;
2. Indoors without air conditioning;
3. Outdoors—all types of weather; and
4. Hazardous materials.

The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Reasonable accommodations may be available to individuals with disabilities. Management has the right to add to, revise, or delete information in this description. 

Please apply by clicking the "APPLY" button above 
   

If you do not have a resume or if your resume does not include all  employment you have held in the last 10 years, please complete and attach the Employment History form (located at the bottom of the page) to your application for employment. Please note that you must save the document to your computer or device before you upload the file.
   

 Arcadia Family of Companies is comprised of the following non-profit organizations: 
 
  Arcadia Retirement Residence 
  15 Craigside 
  Arcadia Adult Day Care and Day Health Center 
  Arcadia Home Health and Home Care Services
  Arcadia at Home
Hale Ola Kino by Arcadia
 
 Arcadia Family of Companies is an Equal Opportunity Employer