What are the responsibilities and job description for the TECH SUPPORT ANALYST I position at Archbold Medical Center?
Description:
Ability to troubleshoot, analyze and resolve desktop computer and printer problems; correct and report any anomalies
Ability to use diagnostic software and technical troubleshooting processes; will work with network staff to resolve problems as required
Able to manage PCs and laptops: install, configure and provide support for desktops, laptops, printers and peripherals; provide user training as required
Knowledgeable in software and hardware upgrades to ensure efficient system operations
Ability to research and install new software on workstations as needed; will add/configure new users and troubleshoots mailbox problems
Ability to support miscellaneous equipment, such as audio-visual equipment; cellphone and mobile communication devices
Able to assist in training users in the use of computer equipment
Able to keep an accurate inventory of equipment in use; update inventory as necessary and verify equipment slated for disposal
Ability to install, relocate, and perform operational checks on computer equipment
Be able to maintain awareness of advances in computer technology
Will perform related work as required
Education/Experience:
High School Diploma
BAA, AA or Technical Diploma preferred
0 to 1 year of work experience with desktop support
