IT Systems Technician

At Arete, we are on the forefront of utilizing innovative solutions, with great minds from all backgrounds, to help solve the nation's most complex security challenges. We strive for an inclusive, collaborative team environment that approaches differences as opportunities for innovation and excellence. As an employee-owned company, we foster an atmosphere that propels diverse career opportunities and professional growth.

Discover your future with us.

As an IT Systems Technician at Arete, you are responsible for providing technical support for computers, mobile devices, and network equipment, as well as associated peripheral hardware and software solutions. Technical support may include the initial setup, configuration, or installation of IT systems and software solutions, as well as diagnosing issues, repairing, and performing maintenance on IT systems and software solutions. You will assist in the day-to-day tasks required to ensure the smooth operation of the IT systems and software solutions. Creating and maintaining network diagrams, circuit records and other documentation related to documenting the status, configuration, and setup of IT systems and software solutions. Other duties include but are not limited to maintaining and interpreting diagnostic/connectivity logs, including those for wireless, VPN, and other network connections/operations. Instructing users in the use of the IT systems and software solutions in place, as well as investigating the information, network, and communications needs of users with the goal to make recommendations regarding software and hardware purchases. This position is located at our Tucson, AZ office. This is a non-exempt, non-supervisory, full-time position.

Primary responsibilities:

• Providing technical support to the end-user community on hardware, network, and software-related problems.
• Administering accounts and groups in an Active Directory environment.
• Performing administration and maintenance of client computers and solutions in various LAN environments.
• Installing, configuring, testing, and deploying new end-user systems, equipment, and software.
• Assisting in obtaining quotes and creating purchase requisitions for IT purchases.
• Maintaining software licensing records, inventories, and providing support to IT budget planning sessions.
• Other duties, as assigned.

We have an impressive range of benefits, programs, and perks that we offer:

Generous PTO and Leave Times

• Flextime Scheduling
• Bereavement
• Paid Time Off (PTO)
• Paid Parental Leave

Financial Benefits

• 401K Retirement Plan Contribution
• Employee Stock Ownership Plan
• Continuing Education Funds

Health, Medical, and Wellness Benefits

• Medical Insurance
• Dental & Vision Insurance
• Life Insurance and Long-Term Disability (LTD)
• Vision Reimbursement

Qualities We Look For

• Creativity
• Integrity
• Passion
• Responsiveness
• Collaboration

Experiences and Background We Look For-

• Minimum of 1 year working in a customer-service technical support role.
• Proficient in Microsoft Windows 10 and Office applications.
• Must have or be able to obtain a Security CE or equivalent certification for DoD 8570 IAT Level II or higher within 180 days of employment.
• Intermediate troubleshooting skills and experience.
• Strong interpersonal skills, ability to work autonomously and on a team.
• Strong written communication skills and the ability to produce technical documentation.
• US Citizenship required
• Ability to obtains Top Secret clearance.
• Must be able to lift 25 pounds.

Nice to have-

• Some knowledge of information security practices.
• Some knowledge of IT practices in an enterprise environment.
• Some administrative level knowledge of Red Hat Enterprise Linux 7 or later.
• CompTIA certificates: A , Security , Network , or similar.

The salary range for this role is $50,000 to $65,000; however, Arete considers several factors when extending an offer of employment, including but not limited to: the position and associated responsibilities, a candidate's work experience, education/training, and key skills.

Other Requirements

U.S. citizenship is required to meet position eligibility.

Selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Successful passage of a criminal background screen is required to meet position eligibility. Arete will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.

Successful passage of a Department of Transportation (DOT) drug test is required to meet position eligibility.

Other Considerations

As the health and safety of employees continues to be a priority, Arete encourages employees to remain current on their COVID-19 vaccinations. Employees may be required, in the future, to be vaccinated or have an approved disability/medical or religious accommodation, pursuant to future court decisions and/or government action on the currently stayed federal contractor vaccine mandate under Executive Order 14042.

Arete is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our website because of your disability. To request an accommodation, please contact Arete Human Resources at 818-885-2200 for assistance.