Veterinary Receptionist

Arlington Heights Animal Hospital is a well-established, AAHA accredited, 5-doctor veterinary clinic located in the heart of Fort Worth’s cultural district! Our award-winning team has been part of the Fort Worth community since 1980. We love what we do and pride ourselves in offering the highest level of care to our clients and their pets which include dogs, cats, rabbits, and guinea pigs. We are currently seeking a friendly and compassionate FT Veterinary Client Care Specialist to join our work family.

Our Team Mission Statement:

To provide comprehensive, high-quality veterinary care to the very best of our abilities while always exhibiting the utmost concern for our clients and their pets as well as our team members.

Job Description:

At Arlington Heights Animal Hospital, the Client Care Specialist is instrumental in the overall success of our practice.

• As a Veterinary Client Care Specialist, you will perform veterinary reception duties as described below.
• Primary goal of this position is client care through establishing and maintaining excellent client experience for all consumers and their pets. This includes greeting clients and their pets, ensuring they are comfortable, and educating them on the hospital and doctor’s best recommendations for their pets.
• Exemplify and uphold Arlington Heights Animal Hospital’s mission statement.
• Ensure efficiency and compassionate/empathetic care for clients during in-person and telephone interactions.
• Answering a multi-line phone system.
• Reviewing patient charts to schedule appointments accordingly.
• Marketing the practice to potential new clients by promoting hospital services.
• Helping route and manage client flow of appointments to ensure the best client experience as well as maximum productivity for the clinic team.
• Work within a team of fellow Client Care Specialist as well as under a direct supervisor.
• Maintain and input medical records in our PM software, VIA.
• Assist incoming clients by completing the required intake documentation, requesting previous medical history, entering all demographics and history in the computer.
• Assist outgoing clients by providing all necessary instructions, charging them out for open invoices utilizing VIA, dispensing prescription items per the veterinarian's instructions, and scheduling future appointments.
• Following proper opening and closing procedures
• Conduct administrative functions & other responsibilities as assigned
• Take vital signs of animals including weight, temperature, pulse, and respiration.
• Show excellent client communication and telephone skills as well as excellent written communication skills with proficient spelling.
• Thrive in a busy, fast-paced environment with awareness of overall picture at any given time.

Qualifications

• Previous customer service experience required
• Previous veterinary office experience preferred
• High school diploma or equivalent required
• Background check and drug screening required prior to employment
• Must be able to work all shifts, including rotated weekends & possible holidays.

Leadership & Growth Opportunities:

• This position has the opportunity for advancement to our Director of Client Care position for eligible applicants/employees with a management background
• ACT online training and veterinary specific in-clinic CE provided
• Consistent Annual "Stay Interviews" to assess eligibility for pay increase

Benefits include but are not limited to:

• Competitive starting pay of $16.00-$18.00 per hour dependent on background, education, and experience
• Routine employee evaluations
• Uniforms/scrubs provided
• Anniversary Bonus
• Favorable schedule of 4 to 4.5 day work week
• Medical, dental, and vision insurance available
• 401(k) plan
• PTO Program (paid-time off)
• Team building
• Team events
• Career growth
• In-house training

If you are looking for a rewarding career with in a supportive fun and friendly team environment, please apply! Learn more about our team, accolades, facility, and practice by visiting our website cowtownvet.com. We look forward to hearing from you!

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• Clinic
• In-person

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person

Salary : $16 - $18