COURTESY OFFICER

Description

OVERALL FUNCTIONS

The Courtesy Officer is a daily viable presence in the Community to enhance the Community's inviting presence and perception of the Community as a good place to live for Residents and their Guest(s).

A Courtesy Officer must be a law enforcement officer. When off duty from the law enforcement officer position, the Courtesy Officer is not required to wear a uniform. The Courtesy Officer, who is an active law enforcement officer, may carry a firearm. (See Not a Function of the Courtesy Officer Position on Page 2 regarding the use of firearms or force at the community.)

ESSENTIAL PERFORMANCE SKILLS, DUTIES, AND RESPONSIBILITIES
Gives friendly advice and directions.
Walks the entire property on a daily basis and observes the property and activities of the residents and their guest.
Responds to all noise complaints, and with courtesy and tact, attempts to resolve the matter, and reports all complaints and action taken to the Community Manager.
Reports vandalism to the Community Manager.
Assists with resident lockouts.
Performs a weekly check of the lighting at the Community, noting all breezeways, pools and parking lot lighting that is not functioning and reporting to the Community Manager.
Informs management staff of any suspected illegal vehicles (no tag, expired tag, flat tire or any inoperable or unacceptable conditions).
Informs management staff of any illegal parking (handicap, double parking and no parking zones) and requests towing if illegally parked.
Locks pools every night at end of hours of operation and unlocks on weekends at beginning of hours of operation. Monitors pools for vandalism, non-residents and pets not allowed.
Monitors Fitness Room and Laundry Room for underage children and abuse of the equipment.
Reports directly to local law enforcement authorities when suspected criminal activity is observed or a situation escalates to a degree that the Courtesy Officer believes that law enforcement officials should intervene.

JOB QUALIFICATION REQUIREMENTS

Regular and predictable attendance;
Ability to work cooperatively with supervision, co-workers, residents and guests;
Ability to follow established policies and directives;
Ability to work in a constant state of alertness and must be able to understand and follow all safety rules.

NOT A JOB FUNCTION OF THE COURTESY OFFICER POSITION
Use of firearms or force is outside the line and scope of the job duties of a Courtesy Officer. If a situation occurs at the Community that requires use of firearms or force, and the Courtesy Officer takes action, it is understood and acknowledged that the Courtesy Officer is no longer working as an employee of the Community, but under his/her independent authority as a sworn office of the law, and employed by their local law enforcement entity.
The company may revise this job description from time to time as business needs require. It is not intended to be an exhaustive listing of all the functions of the job, nor limit to the Company's right to assign other functions to an employee in this position. This job description does not constitute a written or implied contract of employment.

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Arlington Properties is an equal opportunity employer.

Qualifications

JOB QUALIFICATION REQUIREMENTS

Knowledge/Experience:
A high school diploma or equivalent is required. Must be a sworn law enforcement officer currently employed by a local law enforcement agency.

Licenses/Certificates:
Valid drivers license along with good driving record with auto insurance required.

PHYSICAL AND VISUAL ACTIVITIES

Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and quickly, including answering phones, attending meetings, written correspondence or other forms of communication. Ability to communicate effectively (expressing or exchanging ideas by means of the spoken or written word). This skill/ability is important in work activities in which workers must impart or receive detailed information through oral or written communication.

WORKING ENVIRONMENT

Community property and recreation areas.

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