What are the responsibilities and job description for the Aquatics Front Desk Attendant position at Army Navy Country Club?
Job Title: Front Desk Attendant
Job Type: Seasonal
Job Description:
We are seeking a friendly, attentive, and member-focused Front Desk Attendant to join our team and ensure a seamless experience for our members and guests at the pool. As a Front Desk Attendant, you will be the first point of contact for visitors to our pool area, responsible for providing exceptional service and maintaining a welcoming and organized environment.
Key Responsibilities:
1. Greet and Welcome Members and Guests: Warmly welcome all visitors to the pool area, provide information about pool facilities, services, and club policies, and assist with inquiries.
2. Check-In and Registration: Efficiently handle member check-ins, guest registrations using the club's system.
3. Safety Compliance: Ensure that all guests adhere to pool rules and safety regulations, including proper attire and conduct. Monitor pool activities and report any safety concerns to the Pool Manager.
4. Concierge Services: Offer assistance and recommendations for on-site dining, special events, and club activities to enhance the overall experience.
5. Maintain Cleanliness: Keep the front desk area and surrounding spaces clean and organized. Ensure that all amenities are well-stocked and in good condition.
6. Communication: Relay important club announcements, events, and pool closures to members and guests effectively.
7. Conflict Resolution: Address member or guest concerns and complaints professionally and promptly, escalating issues to the Pool Manager or Club Management as necessary.
8. Collaboration: Work closely with the Pool Manager, lifeguards, and other club staff to ensure a cohesive and efficient operation.
Qualifications:
- Previous customer service or front desk experience is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Basic computer skills for check-in and reservation systems.
- Knowledge of pool safety regulations and CPR/First Aid certification is a plus.
This job is a civilian position and does not require military service (including commission and enlistment)