What are the responsibilities and job description for the Front Desk Agent position at Artisan Restaurant Traverse City?
It is our pleasure to welcome you.
We are a rapidly growing company where you can make a real difference. Our continued growth and progress depend on our employees: people with initiative, creativity, and enthusiasm. We are committed to attracting, developing, and retaining high-quality employees and rewarding them for the results they achieve.
We hope all team members find their positions with us to be an exciting and enriching experience.
Job Summary: The Hotel Front Desk Agents mission is to register guests, managing reservations and providing information about rooms, rates and amenities. You would also be responsible for ensuring that every guest has an enjoyable experience at the hotel; whether that be answering any questions, recommending activities and/or restaurants to guests.
We Offer:
- Paid Vacation Time
- Matched 401k
- Competitive Medical, Dental, and Vision
- Life Insurance
- Referral Bonus Program
- Seasonal Bonus Program
- Complimentary Shift Meal
- Employee Discounts
- Opportunity for advancement
Essentials Duties and Responsibilities
- Greet and thanking guests in a sincere, friendly matter.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Answering phones and assisting with inquires.
- Assisting the reservations department with taking guest reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Maintain a good rapport with fellow employees and reflect a positive attitude.
- Complete all assignments as requested on daily checklist
- Complying with company procedures and safety policies..
- Maintain an open line of communication with Management.
Required Experience / Requirements:
- Previous guest service experience preferred
- Ability to work with little or no supervision while meeting high-performance standards
- Team Player
- Physical mobility and stamina
- Ability to follow instructions
- Outstanding written and verbal communication skills
- Well groomed, professional, and polite
- Must be able to work days, nights, weekends, and holidays
Typical Physical Demands
- Ability to stand for long periods of time
- Ability to reach above head, stoop, kneel, crouch, or crawl
- Ability to life and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds.
We are looking forward to receiving your application. Thank you.
