Order Processor

Order Entry & Support Specialist

Location: 32246

Schedule: M-F, 8am-5pm, fully onsite

Job Summary:

We’re looking for a detail-oriented and organized team member to join our operations team as an Order Entry & Support Specialist. In this role, you’ll be responsible for accurately entering customer orders, supporting fulfillment processes, and assisting with order-related tasks through various customer portals. You’ll also help maintain smooth communication between our internal teams and customers to ensure everything runs efficiently.

Key Responsibilities:

Order Entry:

• Enter customer orders promptly and accurately, including any special instructions or time-sensitive requirements.
• Send order confirmations and shipping paperwork to customers and warehouse teams.
• Monitor and manage EDI orders via Mapadoc, ensuring clean and efficient data flow.
• Correct entry errors as needed and strive for continuous improvement in accuracy and speed.
• Utilize and manage customer portals to pull purchase orders and update order status.
• Support paperless operations by maintaining digital order records and suggesting process improvements.

Support Tasks:

• Request and manage shipping routes via customer portals.
• Update carrier information and assist with scheduling pickups.
• Provide phone support during peak periods.
• Track and follow up on missed pickups or backorders (especially for Grainger orders).
• Create daily shipping manifests and assist with forecasting reports.
• Monitor shared mailboxes and distribute messages to the appropriate teams.
• Generate packing slips and carton labels for Fastenal orders.
• Collaborate with shipping and logistics teams to keep everything running smoothly.

What We’re Looking For:

• High school diploma or equivalent required; some college coursework a plus
• Strong working knowledge of Microsoft Office, especially Excel and Outlook
• Experience in order processing, logistics, or customer support preferred
• Comfortable working in a fast-paced, detail-driven environment
• Excellent communication and organizational skills

Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.