In Room Dining Captain - The Little Nell

Company Description

Owned and operated by Aspen Hospitality, the Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. Coming in 2026, Aspen Hospitality will open its first Nell hotel outside of Aspen in New York City. Learn more at www.thelittlenell.com.  

Job Description

Summary 
The In Room Dining Captain will manage the daily operations of room service while maintaining a high level of guest satisfaction. Keep in daily communication with room service manager through department tools.

Job Posting Deadline 
Applications for this position will be accepted until July 30, 2024.

Essential Functions of the Job
•   Enforce and comply with all policies and procedures of the Food and Beverage Department, The Little Nell and The Aspen Skiing Company
•   Control Labor costs: Monitor ProfitSword and adjust staffing levels appropriately
•   Responsible for the safety and proper handling of staff and equipment
•   Supervise staff in their work, whilst maintaining high performance levels
•   Oversee table set-up, side duties and delivery times
•   Supervise the care of equipment; minimize waste, breakage and misuse
•   Take monthly inventories, recommend purchases to manager and ensure the accuracy of requisitions
•   Know all current IRD menus and food descriptions
•   Familiar with all current E47 and Ajax Tavern Menus
•   Well versed in all wine by the glass offerings
•   Communicate with both IRD and Culinary staff regularly. Seek out staff opinion for improving operations
•   Train all new hires to five star standards
•   Ensure room service area is clean and maintained. Keep back of the house clean and organized
•   Maintain a high level of guest satisfaction. Make immediate corrective action when a guest's needs are not met
•   Maintain professional appearance and conduct at all times. Ensure staff appearance and conduct is impeccable
•   Supervise the Mini Bar program: reduce wastage and suggest new products
•   Supervise the creation and delivery of interesting and attractive guest amenities
•   Demonstrate knowledge of safety and fire procedures
•   Assist in emergency and security procedures as directed by management and the established emergency plan
•   Enforce Local liquor and sanitation ordinances
•   Complete tasks and projects delegated by your supervisor
•   Assist other departments as business volumes and staff levels demand

Qualifications

•   High School Diploma or equivalent preferred
•   3-4 years experience with Food and Beverage
•   Basic knowledge of wine, food and cooking methods
•   Excellent organizational and telephone skills
•   Ability to delegate and supervise effectively
•   Good command of the English language

Additional Information

Supervision Given and Received 
Given: Exercises direct supervision over In Room Dining Team. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Received: Works under direct supervision of the In Room Dining Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance 

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits: 
Enrollment dates differ across the various programs.   

•   Health, Dental, and Vision Insurance Programs 
•   Flexible Spending Account Programs 
•   Life Insurance Programs 
•   Paid Time Off Programs 
•   Paid Leave Programs 
•   401(k) Savings Plan 
•   Employee Ski Pass and Dependent Ski Passes  
•   Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here