What are the responsibilities and job description for the In Room Dining Order Taker - The Little Nell position at The Little Nell?
The city of Aspen at our front door, Aspen Mountain at our back door. And in between, a gathering place for the free-spirited. We're proud of our 5 Stars and 5 Diamonds - hospitality is our passion. From our kitchens to our cellars, with their 20,000 bottles of wine, from the Concierges in our lobby to the Concierges on our mountains, and from family adventure to après ski, this hotel is, guests have said, "the Aspen of Aspen."
Summary
The In Room Dining Order Taker serve guests in a friendly, professional manner according to Forbes Five Star standards working under the direction of the Room Service Manager.
- Answers telephone in a bright, friendly voice tone
- Answers telephone and taking guest orders in according with established Forbes Five Star standards
- Upsells food and beverage by suggesting items
- Is knowledgeable about hotel services
- Know all current IRD menus and food descriptions
- Familiar with all current E47 and Ajax Tavern Menus
- Well versed in all wine by the glass offerings
- Handles guest’s requests without transferring guest calls to other areas
- Is responsible for issuing keys properly and handling guest’s checks and cash. Ensures effective working knowledge and operation of the Info Genesis system
- Assists service staff in setting up orders and completing mis en place
- Communicating to service staff and Chef’s about orders
- Completes requisitions
- Completes proper cash envelopes, deposits and shift reports
- Make copies, files paperwork, and completes other projects as directed
- Makes manager aware of any guest’s= comments or complaints
- Ensures proper timing of orders, makes manager aware of any late orders
- Performs any other job related task as directed by the management
- Complete tasks and projects delegated by your Supervisor assist other departments as business volumes and staff levels demand
- Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules
- Report to shift on time
- Enforce and comply with all policies and procedures for the Food and Beverage Department, The Little Nell and the Aspen Skiing Company
High School Diploma or equivalent preferred- 1 year related experience required
- Basic knowledge of wine, food and cooking methods
- Good command of English language
Additional Information
Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under direct supervision of the In Room Dining Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
- Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
- Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
- Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit aspensnowmass.com/jobs/benefits
As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here
Salary : $18 - $0
