In Room Dining Server - The Little Nell - Winter

Company Description

The Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel offers luxury services and unparalleled access to America's most famous mountain town. Guests of The Little Nell and its affiliated Residences at The Little Nell enjoy a cosmopolitan yet intimate ambience, haute cuisine, and exclusive adventures and amenities designed to rejuvenate the mind, body and spirit. The Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service and has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995. Learn more at www.TheLittleNell.com  

Job Description

Summary
The In Room Dining Server serves guests in a friendly, professional manner according to Forbes Five Star standards working under the direction of the Room Service Manager.

Essential Job Functions 
•    Responsible for table set up and room delivery of food and beverage orders. Maintain completeness and timing on order
•    Responsible for daily amenity and ice deliveries
•    Assist with daily mini bar replenishment in guest rooms when needed
•    Responsible for safe keeping of master keys and pagers
•    Assist with answering the telephone and taking guest orders in according with established Forbes Five Star standards
•    Know all current IRD menus and food descriptions
•    Familiar with all current E47 and Ajax Tavern Menus
•    Well versed in all wine by the glass offerings
•    Treat guest’s requests in a warm, friendly professional manner in accordance with Forbes Five Star standards
•    Secure payment of guest check upon completion of delivery
•    Maintain positive communication with managers daily.  Report all department issues to managers immediately
•    Ensure guest satisfaction.  Make manager aware of guest comments and complaints
•    Follow daily checklists
•    Complete department specific side work and restocking
•    Remove trays and tables within 10-15 minutes of guest call
•    Maintain the proper care and cleanliness of serving equipment                                               
Additional Job Duties
•    Complete tasks and projects delegated by your Supervisor assist other departments as business volumes and staff levels demand
•    Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules
•    Report to shift on time
•    Enforce and comply with all policies and procedures for the Food and Beverage Department, The Little Nell and the Aspen Skiing Company
 

Qualifications

•    High School Diploma or equivalent preferred
•    Six months related experience required
•    Basic knowledge of wine, food and cooking methods
•    Good command of English language

Additional Information

Supervision Given and Received 
Given: This position has no supervisory responsibilities. 
Received: Works under direct supervision of the In Room Dining Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here