Facilities Coordinator

Job Summary:
The Facilities Assistant is responsible for managing work orders from various big box stores, ensuring that tasks are completed on time and to a high standard. This position requires a strong knowledge of construction and the ability to manage multiple priorities effectively. The role involves dispatching work orders, tracking progress, and coordinating with store managers to ensure seamless communication and task completion. While this is a remote position, the candidate is expected to undergo initial in-office training and be a part of the team, coming into the office weekly and when necessary.

Key Responsibilities:

• Work Order Management:
• Respond to incoming work orders from big box stores, ranging in priority from emergency (4-hour response) to routine (3-5 days or 7-10 days).
• Ensure all work orders are addressed and completed by their respective due dates.
• Use work order management systems to disperse tasks to field staff and monitor progress.
• Construction Knowledge:
• Apply broad construction knowledge to assess the scope of each work order.
• Identify the appropriate contractors or internal team members to handle specific construction tasks, ensuring they have the necessary expertise.
• IVR System Compliance:
• Utilize IVR systems to clock in and out of work orders as per client requirements.
• Monitor and report on team compliance with IVR clock-ins/outs, ensuring accuracy and accountability.
• Client Communication:
• Maintain consistent and professional communication with store managers regarding work order status, scheduling, and any issues that may arise.
• Provide timely updates on the completion of tasks, ensuring client satisfaction.
• Team Collaboration:
• Attend occasional in-office team meetings and contribute to collaborative problem-solving efforts.
• Decisive Action:
• Make prompt decisions when handling emergency or time-sensitive work orders, ensuring swift action and resolution.
• Address any obstacles or delays that could impact the timely completion of tasks.
• Documentation & Reporting:
• Keep accurate records of work orders, including timelines, communication, and outcomes.
• Prepare regular reports for management on work order progress, compliance, and overall performance.

Requirements:

• Experience:
• 1-2 years of experience in facilities management, construction, or a similar role.
• Familiarity with work order management systems and IVR systems is preferred.
• Skills:
• Strong construction knowledge across various trades.
• Excellent organizational skills and attention to detail, with a focus on meeting deadlines.
• Strong communication skills, both written and verbal, with an emphasis on client interaction.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficient in using digital tools and systems to manage work orders and documentation.
• Personal Attributes:
• Decisive and proactive, with the ability to act quickly in response to emergencies or urgent tasks.
• Strong problem-solving skills and a team-oriented attitude.
• Adaptable and able to work effectively in a remote environment, with occasional office presence.

Schedule:

• On call

Job Type: Full-time

Pay: $45,685.60 - $55,019.21 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $45,686 - $55,019