CUSTOMER SERVICE REPRESENTATIVE - HOME MEDICAL EQUIPMENT

Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

We are seeking a CUSTOMER SERVICE REPRESENTATIVE in Wausau, WI to work for Aspirus Home Medical Equipment. The Customer Service Representative (CSR) uses basic customer service skills to assist patients and customers, physicians and professional staff, and other professional referrals, with their durable medical equipment and supply needs in face-to-face encounters and via telephone and fax. The CSR answers basic customer inquiries with minimal insurance verification, requirements, product, procedures, and policies. The CSR acts as a liaison between customers, facilities, physicians, other medical staff, administrative staff, and Documentation Specialist. CSR must be able to demonstrate teamwork, have a strong organizational skill, have an above average ability to multi-task, and problem solve.

Experience/Qualifications

• Knowledge of customer service and general accounting practices in a health care environment normally acquired through completion of a High School diploma or equivalent combination of education and experience, with an Associate Degree in a business or health-related field beneficial.
• Two years of experience in medical insurance preferred.
• Two years of medical practice office or home medical equipment including dealing with customer service, or three years in a general office environment, necessary to enhance and develop skills. Home medical equipment customer service experience beneficial.
• Demonstrates knowledge of and compliance with agency policies, procedures, regulations, and reimbursement for durable medical equipment.
• Medicare and Medicaid knowledge a plus.
• Medical insurance coding knowledge a plus.
• Problem solving, multi-tasking, and strong organization skills essential.
• Demonstrates above average customer service skills.

Hours: Full time, 1.0 FTE or 80 hours per week.

Employee Benefits

• Full benefits packages available for part- and full-time status.
• PTO accrual from day one!
• Generous retirement plan with match available.
• Wellness program for employees and their families.

Aspirus at Home is a part of the Aspirus health system and is a nonprofit, Medicare-certified home health agency that serves 14 north central Wisconsin counties. We offer services in north central Wisconsin and parts of the UP. Aspirus at Home helps to bridge the gap between the more intensive levels of care received in a hospital, nursing or rehabilitation facility and in client's home. For 60 years we have provided caring support to help people live in their own home as long as possible.

Our Mission: We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a non-profit, community-directed health system based in Wausau, Wisconsin. Its 11,000 employees are focused on improving the health and well-being of people throughout Wisconsin and Upper Michigan. Aspirus serves communities through four hospitals in Michigan and 13 hospitals in Wisconsin, 75 clinics, home health and hospice care, pharmacies, critical care and air-medical transport, medical goods, nursing homes, and a broad network of physicians. For more information visit aspirus.org.

Click here to learn more.

Credentials: