IT Service Desk Specialist

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to Work™

ASRC Federal is seeking to identify IT Service Desk Specialists II in anticipation of upcoming work in San Antonio, TX.

Offer is contingent upon contract award.

Responsibilities

• Develop and maintain documentation of systems, processes, and troubleshooting procedures.
• Provide Tier 2 support for IT infrastructure including servers, storage, and networking equipment.
• Troubleshoot and resolve complex hardware, software, and network issues.
• Maintain network infrastructure, including switches, routers, firewalls and VPNs.
• Monitor network performance and troubleshoot connectivity issues.
• Implement network security protocols, including firewalls, intrusion detection systems, and access control policies.
• Support the configuration and management of network devices and ensure compliance with company policies and best practices.
• Collaborate with cross-functional teams to plan and execute IT initiatives.
• Provide excellent customer service to internal stakeholders, ensuring their IT needs are met promptly and effectively.
• Communicate complex technical information clearly to non-technical users.
• Maintain a high level of customer satisfaction through efficient issue resolution and support.
  
  

Requirements

• Requires a Bachelor’s degree in Information Technology, Computer Science or a related field. An additional four years of relevant experience may be considered in lieu of a degree.
• 4 years of experience in IT Support.
• Must have one of the following certifications: Cisco Certified Network Associate (CCNA) Security, CompTIA Cybersecurity Analyst (CySA ), Certified Network Defender (CND), CompTIA Security CE, or Systems Security Certified Practitioner (SSCP).
• Prior experience with networking technologies and protocols (e.g., TCP/IP, DNS, DHCP, VPN).
• Knowledge of server and storage infrastructure, including experience with virtualization platforms.
• Proficiency in network administration, including the configuration and troubleshooting of switches, routers, and firewalls.
• Familiarity with ITIL processes and best practices.
• Strong communication skills, both written and verbal.
  
  

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.